How to Get Started : A Step-by-Step Guide
Getting started with home care shouldn’t feel overwhelming. At All Heart Home Care, we’ve made the process simple, transparent, and supportive—because we know how important this decision is for your family. Whether you’re exploring care for the first time or transitioning from another provider, our team is here to guide you every step of the way.
Below, you’ll find a clear breakdown of how to begin services with us, from the first phone call to the day care begins, and beyond.
Step 1: Schedule Your Free Consultation
Our journey together begins with a complimentary consultation to discuss your loved one’s care needs, daily routine, preferences, schedule, and budget. This allows you to ask questions and determine if All Heart Home Care is the right fit for your family. During your initial consultation, we’ll also lay out all costs upfront. Our transparent billing practices ensure you have a clear understanding of the services and pricing, allowing you to stay informed and in control from the start.
For your peace of mind, we’ll also go over the safeguards we have in place to protect your family. All of our caregivers are W-2 employees—never independent contractors—so we handle all payroll taxes, workers’ compensation, and liability coverage. Every caregiver undergoes comprehensive background checks and receives ongoing training to ensure the highest standards of care are maintained. Our agency is fully licensed, bonded, and insured. We will gladly provide proof of our active licenses and policies during your consultation. If any unexpected issues ever arise, our insurance coverage is there to protect you.
You can book your consultation through our online ‘Calendar‘, fill out our ‘Get Started Now‘ contact form, or call us at (619) 736-4677 —whichever option is most convenient for you.
Step 2: Complete Paperwork & Secure Your Start Date
Once you’re ready, we’ll collect a refundable one-week deposit and guide you through signing our service agreement and completing a personalized care plan—either via DocuSign or in person. We outline our terms of service in the agreement and tailor the care plan to meet your unique needs or those of your loved one—no long-term contracts, just a smooth and supported start.
We also offer flexible payment options to suit your preferences, including ACH bank transfer, check, or credit card (with a small processing fee). For added convenience, you can set up weekly autopay. If you have long-term care insurance or VA Aid & Attendance benefits, we’ll assist with all necessary paperwork and billing to help ease the process.
Step 3: Get Matched with the Right Caregiver
We carefully match you with a caregiver based on your schedule, care needs, and personality preferences — because finding the proper connection goes beyond just qualifications.
You’ll have the option to meet the caregiver before care begins, so you can ask questions and feel confident moving forward.
And if it’s not the right fit, no worries. We’ll re-match you quickly. Your peace of mind and comfort always come first.
Step 4: Care Begins
Once everything’s in place, care begins—professionally and compassionately, right in your home. Your loved one will receive personalized, non-medical support tailored to their care plan. This may include personal care such as bathing, dressing, and grooming; meal preparation, medication reminders, and mobility support; light housekeeping to maintain a safe, tidy environment; transportation for appointments or errands; and meaningful companionship that brings comfort and connection.
Life changes—and so do care needs. Whether you’re adjusting hours, recovering from surgery, or planning time away, we’re here to adapt. We kindly request 24 hours’ notice for any schedule changes and 72 hours’ notice if you need to cancel services altogether. There are no hidden fees or long-term contracts—you’re always in control.
As needs evolve, we’ll work with you to update the care plan accordingly. For any changes or updates, please get in touch with our office directly—not the caregiver—to ensure seamless coordination. Our team is available 24/7 to support you every step of the way.
Step 5: Caregiver Re-Matching Anytime
We understand the importance of finding the right caregiver match—not just for quality care, but for peace of mind. That’s why All Heart Home Care never locks you in. If the caregiver we assign doesn’t feel like the right fit for your loved one’s needs or personality, remember, you have the power to make a change. Please give us a call, and we’ll work with you to find someone who better aligns with your preferences.
Your comfort, trust, and satisfaction are our priority. Whether it’s day one or week three, we want you to feel confident and supported every step of the way.
Get Started with Your Free In-Home Care Consultation
Help us gain insight into your current circumstances, and we will then arrange a complimentary phone consultation to ensure you receive the appropriate home care services, enabling you to live comfortably and age gracefully in your own home.