The All Heart Home Care team

Care built on trust. Led by heart.

The All Heart Home Care team was built on a simple belief: every senior deserves compassionate, professional care — regardless of their budget.

Our co-founders, Eric Barth and Ryan Ines, didn’t build this company from a business plan. They built it from personal experience — watching families struggle without the care and support they desperately needed.

Together, they created something different: an agency where compassionate care meets operational excellence, where seniors can age with dignity at home, and where families don’t have to choose between quality and affordability.

Experience that makes the difference

The All Heart Home Care team brings over 50 years of combined professional caregiving experience — but more importantly, we bring personal understanding of what families need during life’s most vulnerable moments.

Each All Heart Home Care team member contributes unique skills: clinical expertise, military discipline, human resources excellence, and a shared commitment to treating every client like family. We maintain the highest standards in the industry because we know what’s at stake — these aren’t just clients, they’re someone’s loved ones.

This is the All Heart Home Care team — and these are their stories.

MEET THE TEAM.

The people behind the care

Six people. One mission. Built on service and led by heart.

CO-FOUNDERS.

Eric Barth, veteran — co-founder and CEO

Eric Barth, Co-Founder And Ceo Of All Heart Home Care San Diego

A mission born from family. Built on service.

Eric Barth founded All Heart Home Care with a simple belief: every senior deserves compassionate, professional care — regardless of their budget.

That belief came from watching his own family struggle. While serving in the U.S. Air Force, Eric watched from hundreds of miles away as his family in Wisconsin faced a series of heartbreaking challenges. His grandfather battled Alzheimer’s. His grandmother fought cancer. His father faced his own cancer diagnosis.

They cared for each other at home — without professional caregivers, without specialized support. Just love, determination, and exhaustion. Eric couldn’t be there to help.

When his service ended, Eric carried those memories to San Diego. He spent years in work that paid the bills but left him unfulfilled, unable to stop thinking about his family’s struggle — and the realization that thousands of families face the same challenges every day.

It was time to turn that experience into purpose.

Eric connected with Ryan Ines, a friend and experienced caregiver who had spent 13+ years witnessing the same industry problems — agencies prioritizing volume over quality, caregivers undervalued, families struggling alone. Together, they had the skills to build something better: Ryan’s clinical expertise combined with Eric’s military discipline.

In 2014, they co-founded All Heart Home Care.

Today, All Heart operates on the values Eric learned in the Air Force — discipline, integrity, and service above self — guided by the memory of what his family endured. Every client receives the care his grandparents and father deserved. Compassionate. Professional. Affordable. Accessible.

Because giving back isn’t just what All Heart does. It’s why All Heart exists.

Our mission is simple: help seniors age with dignity at home, supported by care they can trust and afford. Every family deserves that peace of mind.

— Eric Barth

CO-FOUNDERS.

Ryan Ines, licensed vocational nurse — co-founder

Ryan Ines, Licensed Vocational Nurse And Co-Founder

Ryan didn’t choose healthcare. Healthcare chose him.

Growing up in a family of nurses and healthcare professionals, Ryan learned early that caregiving isn’t just a job — it’s a calling. It’s showing up with skill and heart, even on the hardest days.

In 2001, Ryan began his career as a caregiver with several home care agencies in San Diego. He loved the work — connecting with clients, supporting families through difficult times. But after years on the frontlines, he couldn’t ignore what he saw.

Too many agencies treated caregiving like a transaction. Rushed visits. Rotating caregivers. Staff who weren’t adequately trained, supported, or valued. Clients deserved consistency, not a revolving door of strangers.

After more than a decade trying to create change from within, Ryan realized the only way forward was to build something new. He connected with Eric Barth, a fellow San Diego resident and Air Force veteran who shared his frustration with the industry. Their skills complemented each other: Ryan’s clinical expertise combined with Eric’s military discipline. In 2014, they co-founded All Heart Home Care.

Ryan didn’t just bring vision. He brought expertise.

Over 20+ years, Ryan has built a depth of knowledge that few in-home care providers possess. Seven years as a Certified Nursing Assistant. Licensed pharmacy technician. Specialized training in Parkinson’s, Alzheimer’s, and dementia care. In 2017, he earned his Licensed Vocational Nurse (LVN) certification — graduating as Valedictorian.

In 2019, Ryan added infection prevention to his expertise, working with one of the nation’s largest skilled nursing companies. Those skills now protect every All Heart client and caregiver.

Ryan also serves as Secretary for the San Diego Chapter of the California Association of Health Facilities, contributing to healthcare standards across the region. His greatest contribution, though, is the care standards he’s built at All Heart — reflecting 20+ years of experience and a lifetime of doing this work right.

Because everyone deserves care delivered the way my family taught me — with skill, respect, and genuine heart.

— Ryan Ines

HIRING & TRAINING.

Ben Torrijos, veteran, MAOM — hiring manager

Team All Heart - All Heart Home Care San Diego

Ben knows what it takes to build a team you can trust with someone’s life.

He learned it in the deserts of Iraq, leading airmen through two combat tours as a United States Air Force supervisor. He learned it by watching his family care for the people they loved most. And he learned it the hard way — losing his grandfather to dementia, his uncle to heart disease, and his father to cancer.

In the military, Ben led people. He trained them. He held them accountable to standards that meant the difference between mission success and failure. When lives are on the line, there’s no room for shortcuts — only discipline, preparation, and people who show up with excellence every single day. Ben earned multiple Air Force Achievement Medals and Operation Iraqi Freedom Commendation Medals.

When his service ended, Ben carried those principles into his career. He earned a Master’s degree in Organizational Management from Ashford University and a Bachelor’s in Technical Management from DeVry University, then spent years in human resources helping organizations build strong teams.

But something was missing. He couldn’t stop thinking about his family — his grandfather’s dementia, his uncle’s heart disease, his father’s cancer. He watched his own mother work as a caregiver, showing up every day with compassion for seniors who needed her most. And he realized this is where his skills belonged.

As Senior Hiring Manager at All Heart Home Care, Ben doesn’t just review resumes. Every caregiver he hires becomes part of someone’s family story. He applies the same standards he learned in the Air Force — rigorous training, thorough vetting, and a commitment to excellence that never wavers.

He looks for more than qualifications on paper. He looks for heart. People who understand that caregiving isn’t just a job — it’s showing up for someone’s grandfather, someone’s mother, someone’s loved one on their hardest days.

Ben knows what’s at stake. He’s lived it.

I’ve seen what happens when families face serious illness. My job is to make sure every caregiver we hire has the skills, the heart, and the commitment to show up for seniors the way my family needed — and deserved.

— Ben Torrijos

OPERATIONS.

Georgina Moreno — administrative coordinator

Georgina Moreno - Administrative Coordinator

Every interaction matters — especially when someone needs help.

Since 2016, Georgina has been dedicated to delivering exceptional customer service, but her approach has never been about checking boxes. It’s about people — making sure everyone she works with feels heard, supported, and cared for.

Georgina brings five years of medical experience to the All Heart Home Care team. That background taught her how to navigate complex systems, communicate clearly, and handle sensitive situations with professionalism and heart.

But what truly drives Georgina is her work with seniors. There’s something special about connecting with elderly clients — their stories, their needs, their unique perspectives. It’s her greatest joy.

As Administrative Coordinator, Georgina handles both the operational and client-facing sides of All Heart with equal care. Whether she’s managing billing, coordinating schedules, or serving clients directly, she approaches every task with meticulous attention and genuine warmth.

She understands that administrative work isn’t separate from caregiving — it’s part of it. Every detail she manages, every call she takes, every task she completes affects real families who are trusting All Heart with someone they love.

To Georgina, excellence isn’t just about getting things done. It’s about getting them done with care.

One of my greatest joys is the opportunity to assist the elderly. I love being able to help and make a difference in their lives.

— Georgina Moreno

ADMINISTRATION.

Vicky Nguyen, BSBA — administrative assistant

Vicky Nguyen Office Assistant

Home care isn’t just about services. It’s about people first.

For Vicky, this work is deeply personal. Her connection to home care began when her own father suffered a stroke. Everything changed overnight. What was once a normal routine became a world of hospital visits, uncertainty, and difficult decisions.

Like many families, they were suddenly navigating unfamiliar territory — trying to understand care options, coordinate schedules, and make sure her father received the support he needed to recover with dignity.

That experience taught her how much the small things matter: clear communication, organized scheduling, a friendly voice on the phone, and knowing that someone is truly there to help.

As an Administrative Assistant at All Heart Home Care, Vicky is often one of the first points of contact for families. Whether she’s coordinating services, assisting with scheduling, or answering questions, she works to make every interaction feel supportive, responsive, and reassuring.

She understands that families reaching out are often going through one of the most challenging times in their lives — and she’s committed to making the process as smooth and stress-free as possible.

Today, she brings empathy, organization, and genuine care to everything she does, guided by her own family’s experience and a desire to make a difference.

Care is not just what we do — it’s how we make people feel seen, valued, and safe every single day.

— Vicky Nguyen

ADMINISTRATION.

Calvin Ines — hiring & operations assistant

Calvin Ines - Administrative Assistant - All Heart Home Care San Diego

Calvin didn’t just join All Heart Home Care — he grew up with it.

As the son of co-founder Ryan Ines, Calvin watched his father build this company from the ground up. He saw the late nights, the dedication, the unwavering commitment to doing caregiving right. He learned early that All Heart wasn’t just a business — it was a mission to transform how seniors receive care.

And one day, Calvin will carry that mission forward.

Calvin’s path began at Clark High School in Las Vegas, where he participated in the Academy of Finance magnet program and earned an advanced honors degree. Today, he’s a full-time college student pursuing his accounting degree, building the financial expertise that will one day help him lead All Heart’s operations.

As an Administrative Assistant, Calvin works alongside Senior Hiring Manager Ben Torrijos to identify caregivers who embody All Heart’s values. He’s primarily focused on creating strong matches between caregivers and clients — understanding that the right fit can transform a senior’s quality of life.

Like his father, Calvin understands that caregiving isn’t transactional. It’s personal. It’s about building relationships, maintaining standards, and never compromising on quality — even when it’s harder or takes longer.

Balancing college coursework with part-time work during the school year and full-time hours each summer, Calvin is learning the business from the ground up. He’s not just an administrative assistant. He’s the future of the company — preparing to one day lead All Heart into its next chapter while honoring the legacy his father and Eric Barth built together.

I’m proud to be part of what my father built, and I’m committed to carrying forward the mission that defines All Heart — ensuring every senior receives care they can trust, and every caregiver has the opportunity to make a real difference.

— Calvin Ines

Together, this All Heart Home Care team delivers the compassionate, professional care San Diego families deserve.

Additional FAQ's on Digital Home Care System

Yes. HITRUST CSF Certified security—same gold standard hospitals use. More secure than paper.

Extremely rare (99.9% uptime), but caregivers can work in offline mode if connectivity is temporarily lost. Care continues without interruption. Documentation syncs automatically when connection returns.

Caregivers document throughout their shift in real-time. Notes are typically finalized and visible in Family Room within minutes of the caregiver clocking out.

We can set up Family Room accounts for as many family members as you want—local siblings, children in other states, anyone you authorize. Everyone sees the same information. No limit on number of accounts.

Yes. Family Room includes secure document storage. Upload medical records, insurance cards, POLST forms, medication lists, doctor’s instructions, photos—anything important. All authorized family members can access these documents. No more searching for forms.

We update the digital care plan immediately, and all caregivers receive instant notification of changes. This is one of the biggest advantages over paper—updates reach everyone simultaneously, not gradually over days or weeks.

Absolutely. Family Room is a tool for families who want it, not a replacement for human connection. We’re always reachable by phone at (619) 736-4677. Many families use both—portal for quick updates, phone calls for detailed conversations.

We train every caregiver on the WellSky mobile app before their first shift. The app is intuitive—designed specifically for caregivers, not engineers. If someone can text and use GPS navigation, they can use our caregiver app. And we provide ongoing support.

Yes. The Family Room care calendar shows upcoming shifts with caregiver names and times. You’ll know exactly who’s coming and when. No more surprise caregiver switches.

Use the two-way messaging feature in Family Room. Send your message, and the caregiver receives an instant notification on their mobile app. They’ll see it and can respond or confirm receipt immediately.

Yes. All notes are searchable. Want to see every mention of “appetite” from the past month? Type it in the search bar and find all relevant notes instantly. No more flipping through pages of handwritten entries.

You can access the complete care history from the day Family Room access began. Review notes from last week, last month, or since care started. Historical data helps identify patterns over time.

Family members cannot delete caregiver documentation—that’s protected and maintained by All Heart for record-keeping purposes. You can delete your own uploaded documents, but we can often recover those if needed within a certain timeframe.

With your authorization, we can provide limited Family Room access to healthcare providers. This allows better coordination between home care and medical teams. You control exactly who has access and what they can see.

Family Room works both ways. You can access it through any web browser (Chrome, Safari, Firefox, Edge) on your computer, or download the mobile app for easier access on your phone or tablet. Your choice.

All authorized Family Room users see the same care information—we can’t create different access levels for different family members. However, you (as the primary contact) control who gets Family Room access in the first place. If family dynamics are challenging, you decide who receives login credentials.

The messaging system shows when messages are delivered and read. You’ll see confirmation that the caregiver received and opened your message. For critical information, you can also call our office to ensure the message was received.

Yes. You can print individual shift notes, date ranges, or specific types of documentation (like Change of Condition reports) directly from Family Room. Useful for doctor appointments or insurance purposes.

If your loved one transitions to hospice, hospital, or another care setting, we can maintain your Family Room access for a transition period so you have complete records. After care ends, we provide a final data export if requested, then access is closed according to your wishes and legal requirements.

Yes. Family Room is accessible from anywhere with internet connection. If you’re traveling abroad, you can still check on your loved one’s care. The system works globally.

Family Room doesn’t support selective information sharing—all authorized users see the same care documentation. For private family communications, you’d need to use personal email, phone, or text outside the Family Room system.

Change of Condition reports automatically alert you when caregivers document significant health changes. For custom alerts (like specific behaviors or situations), talk to our office—we may be able to add special flags to your loved one’s care plan that trigger notifications.

We typically set up Family Room access during your initial care planning meeting, before the first caregiver shift. You’ll have login credentials and a brief tutorial on how to use the portal. Most families are viewing their first shift notes within 24 hours of care beginning.

Complete Security & Privacy Information

HITRUST CSF Certification - What This Means

HITRUST CSF (Common Security Framework) is the most rigorous security certification in healthcare. It's harder to achieve than HIPAA compliance alone. This certification requires:

Why it matters: If it’s secure enough for hospital patient records, it’s secure enough for your loved one’s care information.

Bank-Level Encryption Explained

Data in Storage (At Rest):

Data in Transmission (In Transit):

What this means: Even if someone intercepted the data (extremely unlikely), they would only see scrambled, unreadable information.

Strict Access Controls

Who Can See What

Family Member Access:

Caregiver Access:

Staff Access:

Audit Trail:

HIPAA Compliance - Federal Protection

The Health Insurance Portability and Accountability Act (HIPAA) establishes federal standards for protecting health information. Our compliance includes:

Privacy Rule Compliance:

Security Rule Compliance:

Breach Notification:

Business Associate Agreements:

Continuous Backup & Disaster Recovery

Automated Backups:

Redundancy:

Disaster Recovery Plan:

What this guarantees: Your loved one’s care information is never truly lost. Even if an entire data center were destroyed, complete backups exist elsewhere.

99.9% Uptime Guarantee

What “99.9% uptime” means:

Monitoring:

If the system goes down:

Multi-Factor Authentication (Optional)

For families who want extra security, we can enable multi-factor authentication (MFA):

Mobile Device Security

Caregiver Phones:

Your Devices:

Security Incident Response

In the extremely unlikely event of a security concern:

Digital vs. Paper Security Comparison

Security Concern
Paper Binders
WellSky_Color

Who can read it?

Anyone who enters the home

Only authorized users

Can it be lost?

✔︎ — permanently

— backed up continuously

Can it be damaged?

✔︎ — spills, fires, floods

— stored digitally

Is access tracked?

✔︎ Access logged & audited

Encryption protection?

✔︎ — bank-level encryption

Updates reach everyone?

— printing/distribution delays

✔︎ — instant notification

Survives disasters?

✔︎ — redundant backups

HIPAA compliant?

— difficult to prove

✔︎ — certified & audited

Can be accidentally discarded?

✔︎

— requires a password

Verdict: Digital is significantly more secure than paper in every measurable way.

Common Security Questions

"What if I forget my password?"

Secure password reset process via email or phone verification. We verify your identity before resetting access.

"Can hackers access the system?"

Multiple layers of security make unauthorized access extremely difficult. Regular penetration testing simulates attacks to identify and fix vulnerabilities before hackers can exploit them.

"What if my phone is stolen?"

Change your password immediately from any other device. The thief would still need your password to access Family Room.

"Can All Heart staff see my credit card information?"

No. Payment processing is handled by a separate, PCI-compliant payment processor. We never see or store your full credit card number.

"What happens to the data if I stop using All Heart?"

Your data is retained according to legal requirements (typically 7 years for healthcare records), then securely deleted. You can request a copy of your data at any time.

This isn’t just secure—it’s among the most secure systems available in healthcare.

Your information is safer in our digital system than it ever was in a paper binder sitting on a kitchen counter.

Complete Care Plan Contents:

Care Goals & Priorities

Emergency Contact Information

Medical Conditions & Health History

Mental Health & Cognitive Status

Medications & Supplements

Mobility & Transfers

Personal Care Routines

Meal Preparation & Dietary Needs

Daily Routines & Schedules

Activities & Engagement

Home Environment Details

Transportation & Driving

Additional Important Information

This comprehensive information ensures every caregiver provides consistent, personalized care from day one.

Tracking health changes that matter.

The Change of Condition form documents significant shifts in your loved one’s health—new symptoms, changes in mobility, behavioral differences, or improvements in their condition. This isn’t about minor day-to-day variations; it’s about meaningful changes that physicians, families, and caregivers need to know about.

Why have a separate form for this?

Instead of searching through weeks of caregiver narratives to find when symptoms started or conditions changed, this form puts all significant health changes in one easy-to-reference place. When doctors ask “when did the difficulty walking begin?” or family members want to understand the progression of a condition, you’ll have clear, dated documentation right at your fingertips.

What gets documented:

Each entry includes:

Why this form matters:

Early detection changes outcomes. When caregivers notice something different—increased confusion, difficulty walking, loss of appetite, or even positive improvements like better mobility—documenting it immediately allows for faster responses.

Your family stays informed about meaningful health changes. Physicians receive accurate updates during appointments instead of relying on memory. Incoming caregivers know exactly what’s changed and what new precautions or assistance your loved one needs.

One form. Complete health timeline. Better care.

Whether tracking a temporary change after a fall or documenting the progression of a chronic condition, the Change of Condition form creates a clear health timeline. This helps everyone—doctors, family members, and our San Diego caregiver team—understand how your loved one’s needs are evolving and respond appropriately.

Proactive monitoring isn’t just good practice. It’s essential senior care.

How the Caregiver Narrative works.

Each caregiver documents their shift using a simple timeline format that captures the essential details of your loved one’s day. This structured approach ensures consistency across all caregivers and makes information easy to find.

What we document in every narrative:

Narrative Format:

Each entry follows this structure:

Why this format works:

This timeline approach provides clear, chronological documentation that’s easy for incoming caregivers to read and understand. Instead of wondering what happened during the previous shift, they can see exactly what your loved one ate, how they felt, what activities they enjoyed, and any health changes observed.

One record. Every shift. Complete continuity.

Whether care is short-term, long-term, or evolving, the Caregiver Narrative ensures nothing gets missed and nothing gets repeated. Your family can review the journal at any time during visits, or we can share photos of recent narratives with long-distance family members who want to stay connected and informed.

Complete transparency and peace of mind, right when you need it.

Your loved one's complete care roadmap, now available digitally.

The All Heart Customized Care Plan is completed during your initial assessment and tailored to your loved one’s specific needs, preferences, mobility level, and safety requirements.

Now fully digital and accessible on every caregiver’s phone.

We’ve gone paperless. Your care plan is accessible through our digital platform—caregivers reference it anytime, anywhere. Updates happen in real-time, so when something changes, every caregiver sees it immediately.

What's included:

Care goals, emergency contacts, medical conditions, mental health & cognitive status, medications & supplements, mobility & transfers, personal care routines, meal prep & dietary needs, daily routines, activities & engagement, and home environment details.

One plan. Every caregiver. Consistent care.

This digital approach ensures every San Diego caregiver has the same accurate, up-to-date information from day one—promoting safety, continuity, and person-centered care.

See how we organize care information. This form becomes your loved one’s digital care roadmap.