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Licensed, Bonded, and Insured

Protection you can count on. Peace of mind guaranteed.

Why choosing a licensed home care agency in San Diego matters.

Choosing a licensed home care agency in San Diego isn’t just about quality caregivers. It’s about protection. It’s about knowing that when you invite someone into your home to care for your most vulnerable loved one, you’re protected from liability, financial risk, and legal complications.

At All Heart Home Care, every caregiver is registered, bonded, and fully insured. This isn’t just a checkbox we mark—it’s a foundational commitment to protecting our clients and their families from the risks that come with in-home care. Because when accidents happen, disputes arise, or the unexpected occurs, you shouldn’t be the one left holding the burden.

All Heart Home Care Caregiver Caring For Senior With Cancer In San Diego

The hidden risks of unlicensed caregivers.

Many families hire private caregivers directly, thinking it will save money. What they don’t realize is that they’re exposing themselves to significant financial and legal risks.

When you hire a caregiver privately—outside of a licensed San Diego home care agency—you become their employer. And with that comes responsibilities most families never anticipate:

Licensed Bonded Insured - All Heart Home Care San Diego

Workers' compensation liability

If your caregiver is injured in your home, you could be held financially responsible for medical bills, lost wages, and legal fees.

Unemployment insurance obligations

You’re required to pay state unemployment insurance (EDD) for household employees.

Payroll tax responsibilities

Federal and state payroll taxes become your legal obligation, including filing quarterly reports and year-end tax forms.

Theft and property damage exposure

Without bonding, you have no protection if a caregiver damages or steals your property.

Professional liability gaps

If a caregiver makes an error in care that results in harm, you have no liability coverage.

Auto insurance complications

If your caregiver drives your loved one and gets into an accident, your homeowner’s insurance may not cover it.

These risks aren’t hypothetical. They happen to families every day—families who thought hiring privately would be simpler and more affordable, only to discover the costly reality when something goes wrong.

How All Heart Home Care protects you.

At All Heart Home Care, we assume all the risk so you don’t have to. As a licensed home care agency in San Diego, we provide comprehensive bonding, insurance, and protection that private caregivers simply cannot offer.

Licensed by the state of California.

All Heart Home Care is a fully licensed home care agency, regulated by the California Department of Social Services. This means we follow strict state policies designed to protect clients, maintain quality standards, and ensure caregiver accountability.

Our licensing isn’t optional or negotiable—it’s legally required and regularly audited. When you work with a licensed home care provider in San Diego, you’re working with an agency that meets California’s rigorous standards for:

Unlicensed caregivers and agencies don’t face these requirements. You have no guarantee of their qualifications, training, or accountability.

Fully insured for your protection.

Every caregiver employed by All Heart Home Care is covered under our comprehensive insurance policies:

  • Workers' compensation insurance — If a caregiver is injured while working in your home, our workers' compensation policy covers all medical expenses, lost wages, and rehabilitation costs. You have zero financial liability.
  • Professional liability insurance — If a caregiver makes an error in care that results in harm or injury to your loved one, our professional liability coverage protects both you and the caregiver from financial damages.
  • General liability insurance — If a caregiver accidentally damages your property or causes injury to a third party while working in your home, our general liability policy covers the costs.
  • Auto insurance coverage — Our agency-owned and non-owned auto insurance provides coverage when caregivers transport clients. Whether they're driving their own vehicle or yours, you're protected from liability in the event of an accident.

This level of protection simply doesn’t exist when you hire private caregivers in San Diego directly. Without insurance, every risk falls on you.

All Heart Home Care Caring For Senior At Home San Diego

Bonded against theft and damage.

All Heart Home Care caregivers are fully bonded, meaning you’re financially protected if a caregiver steals or accidentally damages your property.

Bonding provides direct financial compensation if theft or damage occurs—no lawsuits, no complicated claims processes, no out-of-pocket costs. It’s automatic protection that private caregivers rarely carry.

When you hire through a bonded home care agency in San Diego, you’re eliminating one of the most common anxieties families face when allowing caregivers into their homes.

Licensed Bonded Insured - All Heart Home Care San Diego

We handle all the paperwork and legal obligations.

Beyond insurance protection, All Heart Home Care assumes all the administrative and legal responsibilities that come with employing caregivers:

  • Payroll taxes — We pay all federal and state payroll taxes, including Social Security, Medicare, and income tax withholdings. You don't file a single form or write a single check to the IRS or California Franchise Tax Board.
  • Unemployment insurance — We cover all state unemployment insurance (EDD) obligations. If a caregiver files for unemployment, it's our responsibility—not yours.
  • Workers' compensation premiums — We pay all workers' compensation insurance premiums. You're never billed or held responsible for coverage costs.
  • Tax forms and reporting — We handle all quarterly payroll reports, W-2 forms, and year-end tax filings. No forms. No deadlines. No penalties for missing paperwork.
  • Compliance with labor laws — We ensure compliance with California wage and hour laws, rest break requirements, overtime rules, and all other employment regulations.
All Heart Home Care Serving Senior In Bed In San Diego

Many families who hire private caregivers don’t realize they’re legally classified as household employers until tax time arrives—or until a caregiver files a workers’ compensation claim. By then, it’s too late to avoid the financial and legal consequences.

With All Heart Home Care, you’re never an employer. You’re a client. And all the risk, paperwork, and legal obligations stay with us.

Agency employees, not independent contractors.

All employees of All Heart Home Care are W-2 agency employees, not 1099 independent contractors. This distinction is critical for your protection.

When agencies classify caregivers as independent contractors (1099), they’re often doing so illegally to avoid paying payroll taxes, workers’ compensation, and unemployment insurance. But when something goes wrong, the legal and financial liability falls on you—the client.

All Heart Home Care Senior Caregiver Assist Senior With Outdoors Exercise

Our caregivers are legitimate employees. They receive paychecks with proper tax withholdings. They’re covered under our workers’ compensation policy. They’re eligible for unemployment benefits through our account, not yours. And most importantly, they’re our legal responsibility—not yours.

This is what separates a reputable licensed home care agency in San Diego from unlicensed competitors and private caregivers. We don’t cut corners. We don’t shift risk to clients. We assume full legal responsibility for every person we send into your home.

Transportation coverage you can trust.

When caregivers provide transportation services for your loved one, additional risks emerge. What happens if there’s an accident? Who’s liable if someone is injured? Does your auto insurance cover a caregiver driving your vehicle?

At All Heart Home Care, we eliminate the uncertainty:

  • Valid driver's license verification — Every caregiver who provides transportation must present a valid California driver's license, which we verify and keep on file.
  • Agency-owned auto insurance — Our policy covers caregivers when they transport clients in their own vehicles.
  • Non-owned auto insurance — Our policy extends coverage when caregivers drive client vehicles for transportation purposes.
  • Liability protection — If an accident occurs during client transportation, our insurance provides coverage—protecting both you and your loved one from financial liability.

This level of transportation coverage is virtually non-existent among private caregivers in San Diego. Without it, a single car accident could expose you to catastrophic financial liability.

Licensed Bonded And Insured - All Heart Home Care - San Diego

The All Heart commitment to protection.

Being licensed, bonded, and insured isn’t just about meeting legal requirements. It’s about keeping a promise to every family we serve: that when you trust us with your loved one’s care, we’ll protect you from every risk we can. That’s the promise of working with a licensed home care agency in San Diego that puts your family first.

We don’t ask you to become an employer. We don’t shift legal obligations onto your shoulders. We don’t leave gaps in coverage that could devastate your family financially.

We assume the risk. We handle the paperwork. We provide the protection. So you can focus on what matters—spending quality time with your loved one, knowing they’re safe, cared for, and protected.

All Heart Home Care Senior Caregiver Safety - Licensed - Bonded - Insured

Why choose a licensed home care agency in San Diego?

When you work with All Heart Home Care, you’re choosing:

  • Full legal protection — Licensed, bonded, and insured coverage that eliminates your liability
  • Zero paperwork burden — We handle all payroll taxes, forms, and legal compliance
  • Workers' compensation coverage — You're never liable for caregiver injuries
  • Professional liability protection — Coverage if errors in care occur
  • Bonding against theft — Financial protection if property is damaged or stolen
  • Transportation insurance — Coverage during all client transport
  • State-regulated standards — Accountability to California's licensing requirements
  • Peace of mind — Knowing you're fully protected, legally and financially

This is what you get when you choose a licensed home care agency in San Diego

All Heart Home Care San Diego Caregiver Companionship La Jolla Ca

Don't risk it. Protect your family.

Hiring a caregiver is one of the most important decisions you’ll make for your family. Don’t let cost savings tempt you into taking on risks you never anticipated. Working with a licensed home care agency in San Diego means your family is fully protected — legally, financially, and personally.

All Heart Home Care provides the protection, licensing, and insurance coverage your family deserves—at a price that’s fair, transparent, and worth every penny of peace of mind.

Call 619-736-4677 to learn why families choose All Heart as their licensed home care agency in San Diego for complete protection.

Because when it comes to your loved one’s care, protection isn’t optional. It’s essential.

Licensed Bonded Insured - All Heart Home Care San Diego

Additional FAQ's on Digital Home Care System

Yes. HITRUST CSF Certified security—same gold standard hospitals use. More secure than paper.

Extremely rare (99.9% uptime), but caregivers can work in offline mode if connectivity is temporarily lost. Care continues without interruption. Documentation syncs automatically when connection returns.

Caregivers document throughout their shift in real-time. Notes are typically finalized and visible in Family Room within minutes of the caregiver clocking out.

We can set up Family Room accounts for as many family members as you want—local siblings, children in other states, anyone you authorize. Everyone sees the same information. No limit on number of accounts.

Yes. Family Room includes secure document storage. Upload medical records, insurance cards, POLST forms, medication lists, doctor’s instructions, photos—anything important. All authorized family members can access these documents. No more searching for forms.

We update the digital care plan immediately, and all caregivers receive instant notification of changes. This is one of the biggest advantages over paper—updates reach everyone simultaneously, not gradually over days or weeks.

Absolutely. Family Room is a tool for families who want it, not a replacement for human connection. We’re always reachable by phone at (619) 736-4677. Many families use both—portal for quick updates, phone calls for detailed conversations.

We train every caregiver on the WellSky mobile app before their first shift. The app is intuitive—designed specifically for caregivers, not engineers. If someone can text and use GPS navigation, they can use our caregiver app. And we provide ongoing support.

Yes. The Family Room care calendar shows upcoming shifts with caregiver names and times. You’ll know exactly who’s coming and when. No more surprise caregiver switches.

Use the two-way messaging feature in Family Room. Send your message, and the caregiver receives an instant notification on their mobile app. They’ll see it and can respond or confirm receipt immediately.

Yes. All notes are searchable. Want to see every mention of “appetite” from the past month? Type it in the search bar and find all relevant notes instantly. No more flipping through pages of handwritten entries.

You can access the complete care history from the day Family Room access began. Review notes from last week, last month, or since care started. Historical data helps identify patterns over time.

Family members cannot delete caregiver documentation—that’s protected and maintained by All Heart for record-keeping purposes. You can delete your own uploaded documents, but we can often recover those if needed within a certain timeframe.

With your authorization, we can provide limited Family Room access to healthcare providers. This allows better coordination between home care and medical teams. You control exactly who has access and what they can see.

Family Room works both ways. You can access it through any web browser (Chrome, Safari, Firefox, Edge) on your computer, or download the mobile app for easier access on your phone or tablet. Your choice.

All authorized Family Room users see the same care information—we can’t create different access levels for different family members. However, you (as the primary contact) control who gets Family Room access in the first place. If family dynamics are challenging, you decide who receives login credentials.

The messaging system shows when messages are delivered and read. You’ll see confirmation that the caregiver received and opened your message. For critical information, you can also call our office to ensure the message was received.

Yes. You can print individual shift notes, date ranges, or specific types of documentation (like Change of Condition reports) directly from Family Room. Useful for doctor appointments or insurance purposes.

If your loved one transitions to hospice, hospital, or another care setting, we can maintain your Family Room access for a transition period so you have complete records. After care ends, we provide a final data export if requested, then access is closed according to your wishes and legal requirements.

Yes. Family Room is accessible from anywhere with internet connection. If you’re traveling abroad, you can still check on your loved one’s care. The system works globally.

Family Room doesn’t support selective information sharing—all authorized users see the same care documentation. For private family communications, you’d need to use personal email, phone, or text outside the Family Room system.

Change of Condition reports automatically alert you when caregivers document significant health changes. For custom alerts (like specific behaviors or situations), talk to our office—we may be able to add special flags to your loved one’s care plan that trigger notifications.

We typically set up Family Room access during your initial care planning meeting, before the first caregiver shift. You’ll have login credentials and a brief tutorial on how to use the portal. Most families are viewing their first shift notes within 24 hours of care beginning.

Complete Security & Privacy Information

HITRUST CSF Certification - What This Means

HITRUST CSF (Common Security Framework) is the most rigorous security certification in healthcare. It's harder to achieve than HIPAA compliance alone. This certification requires:

  • Annual independent security audits by certified assessors
  • Continuous monitoring of security controls
  • Documented policies and procedures for data protection
  • Employee security training and background checks
  • Incident response and disaster recovery plans
  • Regular penetration testing to identify vulnerabilities

Why it matters: If it’s secure enough for hospital patient records, it’s secure enough for your loved one’s care information.

Bank-Level Encryption Explained

Data in Storage (At Rest):

  • All information stored on WellSky servers is encrypted using AES-256 encryption
  • This is the same encryption standard used by banks and the U.S. military
  • Even if someone physically accessed the servers, they couldn't read the data without encryption keys

Data in Transmission (In Transit):

  • When you access Family Room from your phone or computer, all data traveling between your device and our servers is encrypted using TLS 1.2 or higher
  • This is the same technology that protects your online banking
  • The "lock" icon in your browser address bar confirms this encryption

What this means: Even if someone intercepted the data (extremely unlikely), they would only see scrambled, unreadable information.

Strict Access Controls

Who Can See What

Family Member Access:

  • You decide exactly which family members get Family Room login credentials
  • Each person has their own unique username and password
  • You can add or remove access at any time
  • Family members can only view information for your loved one—no one else's

Caregiver Access:

  • Caregivers only see care plans for clients they're actively assigned to
  • When a caregiver is no longer working with your loved one, their access to that care plan is immediately revoked
  • Caregivers cannot access billing information or family contact details

Staff Access:

  • All Heart staff access is role-based and monitored
  • Office staff see only the information necessary for their job function
  • Nursing supervisors have broader access for quality oversight
  • All access is logged with timestamps

Audit Trail:

  • Every action is logged: who accessed what information, when, and from where
  • These logs are regularly reviewed for any suspicious activity
  • Logs are maintained for compliance and security purposes

HIPAA Compliance - Federal Protection

The Health Insurance Portability and Accountability Act (HIPAA) establishes federal standards for protecting health information. Our compliance includes:

Privacy Rule Compliance:

  • Your loved one's health information is never shared without authorization
  • You control who has access to information
  • Clear privacy policies explain how information is used

Security Rule Compliance:

  • Administrative safeguards (policies, training, access management)
  • Physical safeguards (secure facilities, workstation security)
  • Technical safeguards (encryption, authentication, audit controls)

Breach Notification:

  • In the extremely unlikely event of a data breach, affected individuals are notified promptly as required by law
  • We maintain insurance and procedures for breach response

Business Associate Agreements:

  • WellSky (our technology provider) has signed formal agreements guaranteeing HIPAA compliance
  • All vendors with potential access to data must meet the same standards

Continuous Backup & Disaster Recovery

Automated Backups:

  • Data is backed up automatically multiple times per day
  • Backups are encrypted and stored in geographically separate secure data centers
  • This protects against hardware failure, natural disasters, or other catastrophic events

Redundancy:

  • Data is stored across multiple servers simultaneously
  • If one server fails, others immediately take over
  • No single point of failure in the system

Disaster Recovery Plan:

  • Formal, tested procedures for recovering from any disaster scenario
  • Regular drills ensure the recovery plan actually works
  • Recovery Time Objective (RTO): System restored within hours, not days
  • Recovery Point Objective (RPO): Minimal data loss (minutes, not hours)

What this guarantees: Your loved one’s care information is never truly lost. Even if an entire data center were destroyed, complete backups exist elsewhere.

99.9% Uptime Guarantee

What “99.9% uptime” means:

  • The system is available and functional 99.9% of the time
  • That translates to less than 9 hours of downtime per year
  • Most families never experience a single outage

Monitoring:

  • System performance monitored 24/7/365
  • Automated alerts notify technical teams of any issues immediately
  • Problems are often resolved before users even notice them

If the system goes down:

  • Caregivers can work in offline mode on their mobile devices
  • Care continues without interruption
  • Documentation is saved locally and syncs automatically when connection returns
  • Your loved one's care never depends on perfect internet connectivity

Multi-Factor Authentication (Optional)

For families who want extra security, we can enable multi-factor authentication (MFA):

  • Requires both password AND a code sent to your phone
  • Even if someone stole your password, they couldn't access your account without your phone
  • Optional but recommended for families with high security concerns

Mobile Device Security

Caregiver Phones:

  • WellSky mobile app requires login credentials
  • Apps lock automatically after inactivity
  • No data is stored permanently on caregiver phones—it's accessed from secure servers
  • If a phone is lost or stolen, we can remotely disable access immediately

Your Devices:

  • Family Room is accessed through secure web browsers or mobile apps
  • You can log out from any device at any time
  • Session timeouts prevent unauthorized access if you forget to log out

Security Incident Response

In the extremely unlikely event of a security concern:

  • Detection: Automated systems and staff monitoring detect potential issues immediately
  • Response: Security team investigates and responds within minutes
  • Containment: Affected systems isolated to prevent spread
  • Resolution: Issue resolved and systems secured
  • Notification: Affected users notified as required by law
  • Review: Incident analyzed to prevent future occurrences

Digital vs. Paper Security Comparison

Security Concern
Paper Binders
WellSky_Color

Who can read it?

Anyone who enters the home

Only authorized users

Can it be lost?

✔︎ — permanently

✕ — backed up continuously

Can it be damaged?

✔︎ — spills, fires, floods

✕ — stored digitally

Is access tracked?

✕

✔︎ Access logged & audited

Encryption protection?

✕

✔︎ — bank-level encryption

Updates reach everyone?

✕ — printing/distribution delays

✔︎ — instant notification

Survives disasters?

✕

✔︎ — redundant backups

HIPAA compliant?

✕ — difficult to prove

✔︎ — certified & audited

Can be accidentally discarded?

✔︎

✕ — requires a password

Verdict: Digital is significantly more secure than paper in every measurable way.

Common Security Questions

"What if I forget my password?"

Secure password reset process via email or phone verification. We verify your identity before resetting access.

"Can hackers access the system?"

Multiple layers of security make unauthorized access extremely difficult. Regular penetration testing simulates attacks to identify and fix vulnerabilities before hackers can exploit them.

"What if my phone is stolen?"

Change your password immediately from any other device. The thief would still need your password to access Family Room.

"Can All Heart staff see my credit card information?"

No. Payment processing is handled by a separate, PCI-compliant payment processor. We never see or store your full credit card number.

"What happens to the data if I stop using All Heart?"

Your data is retained according to legal requirements (typically 7 years for healthcare records), then securely deleted. You can request a copy of your data at any time.

This isn’t just secure—it’s among the most secure systems available in healthcare.

Your information is safer in our digital system than it ever was in a paper binder sitting on a kitchen counter.

Complete Care Plan Contents:

Care Goals & Priorities

  • What matters most to your family (safety, remaining at home, socialization, quality of life)
  • Family's priorities for daily care
  • Long-term care objectives

Emergency Contact Information

  • Primary and secondary emergency contacts
  • Preferred contact methods (call, text, email)
  • Contact priority order

Medical Conditions & Health History

  • Chronic conditions (dementia, Parkinson's, diabetes, heart conditions, etc.)
  • Recent hospitalizations or surgeries
  • Functional limitations (hearing, vision, mobility, speech)
  • Allergies and medication sensitivities
  • DNR status and advance directives

Mental Health & Cognitive Status

  • Dementia staging (if applicable): none, forgetful, mild, moderate, severe
  • Specific symptoms and behavioral patterns
  • Triggers that cause agitation or confusion
  • Calming strategies that work
  • Best times of day for activities
  • Communication preferences and techniques

Medications & Supplements

  • Complete medication list with dosages
  • Administration times and frequency
  • Medication reminder schedules
  • Who manages medications in the household
  • Special instructions (with food, before bed, etc.)

Mobility & Transfers

  • Mobility equipment used (walker, wheelchair, cane, gait belt)
  • Fall risk assessment
  • Transfer assistance needs
  • Use of dominant arm/hand (left or right)
  • Weight-bearing limitations

Personal Care Routines

  • Bathing preferences and frequency (shower, bath, sponge bath)
  • Grooming and hygiene assistance levels
  • Dressing assistance needs (independent, light assist, total assist)
  • Dental care and denture management
  • Skin care requirements

Meal Preparation & Dietary Needs

  • Favorite foods and meal preferences
  • Food allergies and restrictions
  • Special diets (diabetic, low-sodium, pureed, etc.)
  • Meal times (breakfast, lunch, dinner, snacks)
  • Appetite patterns and hydration goals
  • Swallowing difficulties or feeding assistance

Daily Routines & Schedules

  • Morning routine (wake time, preferences)
  • Afternoon activities and needs
  • Evening routine (dinner time, bedtime)
  • Sleep patterns and nighttime assistance
  • Napping schedule

Activities & Engagement

  • Favorite hobbies and interests
  • Activities at home (reading, games, music, crafts)
  • Activities away from home (parks, outings, restaurants)
  • Social preferences and visitor information
  • Brain health and cognitive activities

Home Environment Details

  • Gate codes and access instructions
  • Lockbox location and code
  • Parking information for caregivers
  • Pet care instructions (feeding, walking, behavior notes)
  • Safety equipment locations (grab bars, shower bench, raised toilet seat, bed rails)
  • Camera locations (if applicable - California law requires disclosure)

Transportation & Driving

  • Does client drive?
  • Caregiver transportation needs (errands, appointments)
  • Vehicle information (client's car vs. caregiver's car)
  • Parking permit requirements

Additional Important Information

  • Cultural or religious considerations
  • Language preferences
  • Communication style preferences
  • Special instructions or family notes

This comprehensive information ensures every caregiver provides consistent, personalized care from day one.

Tracking health changes that matter.

The Change of Condition form documents significant shifts in your loved one’s health—new symptoms, changes in mobility, behavioral differences, or improvements in their condition. This isn’t about minor day-to-day variations; it’s about meaningful changes that physicians, families, and caregivers need to know about.

Why have a separate form for this?

Instead of searching through weeks of caregiver narratives to find when symptoms started or conditions changed, this form puts all significant health changes in one easy-to-reference place. When doctors ask “when did the difficulty walking begin?” or family members want to understand the progression of a condition, you’ll have clear, dated documentation right at your fingertips.

What gets documented:

Each entry includes:

  • Date the change was observed
  • Description of the change in condition (symptoms, behaviors, mobility changes, cognitive shifts, or improvements)
  • Caregiver instructions based on the change (new monitoring requirements, adjusted assistance levels, safety precautions, or care plan modifications)
  • Authorization source (Client, Family, Doctor, or Agency)
  • Expiration date for temporary instructions (or marked as "Indefinitely" for ongoing changes)
  • Caregiver acknowledgments confirming they've read and understood the new instructions

Why this form matters:

Early detection changes outcomes. When caregivers notice something different—increased confusion, difficulty walking, loss of appetite, or even positive improvements like better mobility—documenting it immediately allows for faster responses.

Your family stays informed about meaningful health changes. Physicians receive accurate updates during appointments instead of relying on memory. Incoming caregivers know exactly what’s changed and what new precautions or assistance your loved one needs.

One form. Complete health timeline. Better care.

Whether tracking a temporary change after a fall or documenting the progression of a chronic condition, the Change of Condition form creates a clear health timeline. This helps everyone—doctors, family members, and our San Diego caregiver team—understand how your loved one’s needs are evolving and respond appropriately.

Proactive monitoring isn’t just good practice. It’s essential senior care.

How the Caregiver Narrative works.

Each caregiver documents their shift using a simple timeline format that captures the essential details of your loved one’s day. This structured approach ensures consistency across all caregivers and makes information easy to find.

What we document in every narrative:

  • Daily health observations and changes in condition
  • Meals, snacks, and hydration intake
  • Mobility assistance and transfer support
  • Activities completed, mood, and engagement levels
  • Social interaction, conversation topics, and preferences
  • Safety concerns or environmental changes noticed
  • Medication reminders provided (when applicable)
  • General well-being updates and family notes

Narrative Format:

Each entry follows this structure:

  • Start Date | Start Time | Caregiver Name
  • Timeline Narrative (chronological notes throughout the shift documenting activities, meals, observations, assistance provided, and any notable moments)
  • End Date | End Time | Caregiver Name

Why this format works:

This timeline approach provides clear, chronological documentation that’s easy for incoming caregivers to read and understand. Instead of wondering what happened during the previous shift, they can see exactly what your loved one ate, how they felt, what activities they enjoyed, and any health changes observed.

One record. Every shift. Complete continuity.

Whether care is short-term, long-term, or evolving, the Caregiver Narrative ensures nothing gets missed and nothing gets repeated. Your family can review the journal at any time during visits, or we can share photos of recent narratives with long-distance family members who want to stay connected and informed.

Complete transparency and peace of mind, right when you need it.

Your loved one's complete care roadmap, now available digitally.

The All Heart Customized Care Plan is completed during your initial assessment and tailored to your loved one’s specific needs, preferences, mobility level, and safety requirements.

Now fully digital and accessible on every caregiver’s phone.

We’ve gone paperless. Your care plan is accessible through our digital platform—caregivers reference it anytime, anywhere. Updates happen in real-time, so when something changes, every caregiver sees it immediately.

What's included:

Care goals, emergency contacts, medical conditions, mental health & cognitive status, medications & supplements, mobility & transfers, personal care routines, meal prep & dietary needs, daily routines, activities & engagement, and home environment details.

One plan. Every caregiver. Consistent care.

This digital approach ensures every San Diego caregiver has the same accurate, up-to-date information from day one—promoting safety, continuity, and person-centered care.

See how we organize care information. This form becomes your loved one’s digital care roadmap.