Everyone Contributing to Caregiving: How Families Can Share the Responsibility

Everyone Contributing to Caregiving: How Families Can Share the Responsibility

When a parent starts needing help, one sibling often ends up doing most of the work. It’s one of the most common—and painful—patterns in family caregiving. The sibling who lives closest, the one who doesn’t have young children, the daughter instead of the son, or simply the one who “stepped up first” gradually takes on more and more responsibility while others drift to the sidelines.

This imbalance can fracture family relationships, lead to devastating caregiver burnout, and ultimately compromise the quality of care your parent receives. But it doesn’t have to be this way.

With thoughtful planning, clear communication, and creative problem-solving, every family member can contribute meaningfully to a parent’s care—regardless of where they live, their schedule, or the skills they bring. This guide will show you how.


The Reality of Family Caregiving in America: 2025 Statistics

Before diving into solutions, it’s important to understand the scope of the caregiving challenge families face today.

The Growing Caregiver Population

According to the landmark Caregiving in the U.S. 2025 report by AARP and the National Alliance for Caregiving:

  • 63 million Americans—nearly 1 in 4 adults—are now family caregivers, a 45% increase since 2015
  • The number of family caregivers supporting older adults grew from 18.2 million to 24.1 million between 2011 and 2022—a 32% increase
  • 24% of the U.S. adult population now provides care to a family member or friend
  • The median age of caregivers is 50.6 years old

The Intensity of Caregiving

Family caregiving has become more intensive and medically complex:

  • The average family caregiver spends 27 hours per week on caregiving tasks
  • 25% of caregivers devote more than 40 hours per week—equivalent to a full-time job
  • 55% of caregivers now handle medical or nursing tasks, including wound care, injections, and medication management
  • 24% of caregivers are caring for two or more people simultaneously (up from 18% in 2015)
  • 80% of family caregivers provide long-term care for chronic conditions

The Unequal Distribution of Care

Research consistently shows that caregiving responsibilities are rarely shared equally:

  • More than 40% of family caregivers are the sole caregiver for their loved one
  • In families with multiple siblings, one adult child almost always takes on the majority of caregiving duties
  • 75% of caregivers are women, who spend 50% more time on caregiving than men
  • Adult children account for 49% of family caregivers for older adults with dementia
  • The adult child who lives closest or has the closest emotional relationship typically becomes the primary caregiver

The Toll on Caregivers

The impact of unbalanced caregiving responsibilities is significant:

  • Only 23% of caregivers report having “good” mental health
  • 40% to 70% of family caregivers experience clinical symptoms of depression
  • 41% of caregivers report low overall well-being—32% higher than non-caregivers
  • 71% of caregivers are financially struggling; of those, 63% live paycheck to paycheck
  • Caregivers spend an average of $7,200 per year out of pocket on caregiving expenses
  • 90% of family caregivers contribute some form of financial support to their loved one’s care
  • Caregivers can face up to 90% reduction in retirement savings compared to non-caregivers
  • 55% of caregivers have been providing care for at least three years

The Economic Value of Family Caregiving

The contribution of family caregivers to our society is staggering:

  • Family caregivers provide an estimated $600 billion in unpaid care annually
  • This is nearly twice what is spent on home care and nursing homes combined
  • Family caregivers of people with Alzheimer’s and dementia provide billions of hours of unpaid care each year

Why Sibling Conflict Over Caregiving Is So Common

Understanding why caregiving disputes arise can help families prevent or resolve them.

Unequal Workloads Create Resentment

The most common trigger for sibling conflict is the uneven distribution of responsibility. Research shows that even in large families with multiple siblings, one adult child typically assumes the majority of caregiving responsibilities. This happens for several reasons:

Geographic proximity: The sibling who lives closest often becomes the default caregiver because they are available. Siblings who live farther away may not realize how much daily care involves.

Gradual assumption of responsibility: Many primary caregivers don’t consciously choose the role. They start by handling small tasks, then gradually take on more responsibilities until they’re managing the entire process. By the time they realize the pattern, it’s difficult to change.

Different definitions of “helping”: One sibling may consider twice-weekly calls adequate support, while another may provide hands-on care daily. Without clear expectations, these different perspectives fuel resentment.

Gender expectations: Women are more likely to be expected to provide care, even when brothers are equally capable.

Old Family Dynamics Resurface

Caring for aging parents can reactivate childhood patterns and rivalries. Siblings may find themselves falling back into old roles—the responsible one, the favorite, the rebel—that no longer fit who they are as adults. Past hurts and unresolved conflicts can make collaboration difficult.

Different Perspectives on Care Needs

Siblings may genuinely disagree about:

  • Whether a parent needs help (especially if they see the parent infrequently)
  • What type of care is appropriate
  • Whether it’s time for assisted living or nursing home care
  • How to balance safety concerns with the parents’ independence and wishes
  • Financial decisions related to care

Communication Breakdown

When families don’t communicate regularly and openly about caregiving, problems multiply:

  • The primary caregiver feels unsupported and resentful
  • Other siblings feel excluded from decisions
  • Misunderstandings about care needs and contributions fester
  • Small problems become major conflicts

How Distance Caregivers Can Make a Real Difference

Living far from aging parents doesn’t mean you can’t contribute meaningfully. An estimated 5 to 7 million Americans—about 15% of all caregivers—are long-distance caregivers who live at least an hour away from their loved ones. The average distance is 450 miles (approximately 7 hours of travel time).

Long-distance caregivers actually have the highest annual caregiving expenses (about $8,728 on average) because they’re more likely to need to hire help, take uncompensated time off work, and pay for travel. They’re also more likely to report emotional distress than caregivers who live nearby.

But distance doesn’t have to mean disengagement. Here’s how remote family members can contribute:

1. Take Charge of Care Coordination and Research

One of the most valuable contributions a long-distance family member can make is to organize the care logistics. This removes a significant mental burden from the primary caregiver.

What you can do:

  • Research and compare home care agencies in your parents’ area
  • Find and evaluate local senior services (Meals on Wheels, transportation programs, adult day centers)
  • Compare prices and reviews for medical equipment and supplies
  • Research doctors, specialists, and healthcare facilities
  • Investigate long-term care insurance benefits and file claims
  • Organize medical records and create a health summary
  • Set up and manage prescription delivery services
  • Research and schedule home modifications (grab bars, ramps, better lighting)

Technology makes this easier: The internet allows you to research services, read reviews, compare prices, and even schedule appointments from anywhere in the world. You can arrange for meal delivery, housecleaning, lawn care, and grocery delivery without ever setting foot in your parents’ home.

2. Handle Administrative and Financial Tasks

Many caregiving responsibilities can be managed entirely from a distance:

Financial management:

  • Pay bills online
  • Monitor bank accounts for unusual activity
  • Prepare tax documents
  • File insurance claims
  • Track medical expenses for tax deductions
  • Manage Medicare and supplemental insurance paperwork
  • Apply for benefits (VA benefits, Medicaid, prescription assistance programs)

Administrative coordination:

  • Schedule and confirm medical appointments
  • Coordinate with healthcare providers
  • Maintain a calendar of appointments, medications, and important dates
  • Order and track medication refills
  • Research and compare care options
  • Communicate with insurance companies

3. Be the Communication Hub

Someone needs to keep everyone in the loop. As a distance caregiver, you can:

  • Set up a family communication system (group text, shared app, email list)
  • Send regular updates to all family members after doctor appointments or health changes
  • Organize family meetings (in-person or video calls) to discuss care decisions
  • Document important health information and share it with the family
  • Maintain a contact list of all healthcare providers, neighbors, and emergency contacts

4. Maintain Regular Contact with Your Parents

Never underestimate the power of simply staying connected. Regular phone or video calls:

  • Combat loneliness and social isolation (major health risks for seniors)
  • Allow you to monitor cognitive changes and mood
  • Provide emotional support
  • Give your parents something to look forward to
  • Take some of the social/emotional burden off the primary caregiver

Create a contact schedule: Work with your siblings to ensure your parents hear from a family member regularly throughout the week. Even brief daily check-ins can significantly improve their quality of life and help catch problems early.

5. Provide Financial Support

If you can’t be there in person, contributing financially is a meaningful way to help:

  • Pay for professional caregivers to give your sibling a break
  • Cover the cost of a housekeeper, lawn service, or handyman
  • Pay for transportation services
  • Contribute to medical expenses not covered by insurance
  • Purchase and ship supplies, groceries, or medications
  • Pay for home safety modifications
  • Fund respite care so the primary caregiver can take time off

Support the primary caregiver too: Consider covering their gas costs for visits, sending gift cards for meals, or paying for their respite care. Acknowledging and compensating their extra effort helps prevent resentment.

6. Use Technology to Stay Connected

55% of unpaid caregivers age 50+ now use one or more digital tools to coordinate care. Technology can bridge the distance gap:

Video calling: FaceTime, Zoom, Skype, or WhatsApp lets you see your parents and assess how they’re doing.

Smart home devices: Voice-activated assistants (Amazon Echo, Google Home) can provide companionship, reminders, and emergency calling capability.

Medical alert systems: Personal emergency response systems provide peace of mind, knowing help is available when needed.

Medication management apps: Apps like Medisafe send reminders and let you track whether medications were taken.

Care coordination apps: Apps like Caring Village, Carely, CareZone, and Lotsa Helping Hands help families coordinate schedules, share updates, track tasks, and communicate in one place.

Remote monitoring: With your parents’ consent, cameras, motion sensors, and GPS devices can provide peace of mind about their safety and daily routines.


10 Strategies for Sharing Caregiving Responsibilities Fairly

1. Hold a Family Meeting Early

Don’t wait for a crisis. As soon as it becomes clear that your parents may need ongoing help, gather the family (in person or by video) to discuss:

  • Your parents’ current needs and likely future needs
  • Your parents’ preferences and wishes for care
  • Each family member’s availability, skills, and limitations
  • How responsibilities will be divided
  • How decisions will be made
  • How you’ll communicate going forward

Include your parents in these discussions whenever possible. Their input is essential, and involving them respects their autonomy.

2. Assess Each Person’s Strengths and Capacity

Not everyone can contribute in the same way, and that’s okay. The goal isn’t identical contributions—it’s fair contributions based on each person’s circumstances.

Consider:

  • Geographic proximity (who can provide hands-on help?)
  • Work schedules and flexibility
  • Financial resources
  • Relevant skills (medical background, financial expertise, home repair)
  • Family obligations (young children, other caregiving responsibilities)
  • Physical and emotional capacity
  • Relationship with the parent

Match tasks to strengths: The sibling with medical knowledge might coordinate healthcare; the one with financial expertise might handle money management; the one with flexible work might take parents to appointments; the one who’s far away might handle research and administrative tasks.

3. Create a Written Care Plan

Document who is responsible for what. A clear, written plan:

  • Prevents misunderstandings
  • Ensures nothing falls through the cracks
  • Creates accountability
  • Can be adjusted as needs change

Include:

  • Specific tasks assigned to each person
  • Frequency of contact and visits
  • Decision-making authority
  • Financial contributions
  • How information will be shared
  • How disagreements will be resolved
  • Plan for respite and emergencies

4. Communicate Regularly and Openly

Poor communication is at the heart of most caregiving conflicts. Establish systems for staying in touch:

Regular check-ins: Schedule weekly or bi-weekly family calls to share updates, discuss concerns, and make decisions together.

Shared documentation: Use a shared online document, calendar, or caregiving app to track appointments, medications, care notes, and tasks.

Honest conversations: If you’re feeling overwhelmed, resentful, or burnt out, say so before it becomes a crisis. If you can do more, offer.

No triangulation: Talk directly to siblings about concerns rather than venting to your parents or other family members.

5. Acknowledge and Appreciate the Primary Caregiver

If one sibling is doing more of the hands-on work, recognize their contribution:

  • Express genuine appreciation regularly
  • Ask what they need rather than assuming
  • Offer specific help rather than vague “let me know if you need anything.”
  • Provide respite so they can take breaks
  • Compensate them fairly if there’s a significant imbalance in time and financial contributions

6. Plan for Respite Care

Respite care—temporary relief for the primary caregiver—is essential to preventing burnout, yet 85% of caregivers don’t use formal respite services, even though research shows it reduces caregiver distress and improves health and well-being.

More than a third of family caregivers report wanting support, such as respite services, yet only 14% receive it.

Types of respite:

  • Informal: Other family members take over care temporarily
  • In-home: Professional caregivers come to the home for hours, days, or weeks
  • Adult day programs: Supervised daytime care outside the home
  • Residential: Short-term stays at assisted living or nursing facilities

Build respite into your care plan: Schedule regular breaks for the primary caregiver, not just when they’re at their limit. Even a few hours of weekly respite can significantly improve caregivers’ health and well-being.

7. Be Flexible and Reassess Regularly

Care needs change over time—often suddenly. What works today may not work in six months.

Schedule regular family discussions (quarterly at minimum) to:

  • Assess whether the current arrangement is working
  • Adjust responsibilities as circumstances change
  • Address any emerging conflicts or concerns
  • Plan for anticipated changes (declining health, end-of-life planning)

8. Consider Professional Help

Sometimes families need outside support:

Home care agencies: Professional caregivers can provide regular assistance with personal care, companionship, and household tasks, relieving pressure on family members.

Geriatric care managers: These professionals (often nurses or social workers) can assess needs, coordinate care, mediate family disagreements, and navigate complex healthcare systems.

Family mediators: When conflicts seem unresolvable, a neutral third party can help families find common ground.

Therapists or counselors: Individual or family therapy can address underlying relationship issues that interfere with caregiving collaboration.

9. Have Your Parents Visit You

If your parents are still able to travel, invite them to stay at your home:

  • Gives the primary caregiver a complete break
  • Allows you to provide hands-on care and understand what it involves
  • Provides quality time with your parents
  • Let your children build relationships with grandparents
  • Shows your parents they’re valued by the whole family

Even a week or two can make a meaningful difference for everyone involved.

10. Know When to Bring in Professional Care

Sometimes the best thing a family can do is recognize that professional help is needed. This isn’t failure—it’s wisdom.

Signs it may be time:

  • The primary caregiver is showing signs of burnout
  • Care needs exceed what the family can safely provide
  • Family conflict is compromising care quality
  • The parents’ condition requires specialized medical skills
  • The current arrangement isn’t sustainable long-term

Professional home care can complement family caregiving, filling gaps and ensuring your parent receives consistent, high-quality care while allowing family members to focus on relationships rather than tasks.


Leveraging Technology to Coordinate Care

Technology has become an essential tool for families managing caregiving responsibilities across distances.

Care Coordination Apps

Modern caregiving apps create a central hub for families to communicate and coordinate:

Caring Village: Creates a private digital “village” where family members can share updates, assign tasks, store important documents, track medications, and maintain a shared calendar.

Carely: Enables tag-team caregiving through a shared calendar, activity tracking, and communication tools. Great for coordinating among multiple caregivers.

Lotsa Helping Hands: Focuses on building a community of support, allowing caregivers to schedule tasks, share messages, and coordinate help from friends, family, and care teams.

CareZone: Specializes in medication management, providing tools to track medications, store health information, and coordinate care.

Ianacare: Helps coordinate help from friends, family, and professional caregivers while providing access to caregiver resources and community support.

Communication Tools

  • Group messaging apps (WhatsApp, GroupMe) for quick family updates
  • Video calling (FaceTime, Zoom) for face-to-face family meetings
  • Shared calendars (Google Calendar, Cozi) for coordinating schedules and appointments
  • Shared documents (Google Docs) for maintaining care plans and medical information

Health Monitoring Technology

  • Medical alert systems for emergency response
  • Medication reminder apps to ensure medications are taken correctly
  • Smart home devices for voice-activated assistance and reminders
  • Remote monitoring systems (with consent) for peace of mind

According to AARP’s 2025 survey, 50% of adults 50+ use at least one smart home technology, and 55% of unpaid caregivers use digital tools to coordinate care.


When Siblings Won’t Help: What to Do

Despite your best efforts, some siblings may refuse to participate in caregiving. This is painful, but it’s important to focus on what you can control.

Understand Why They May Not Help

  • Past trauma or a difficult relationship with a parent
  • Denial about the parent’s condition
  • Their own health, financial, or family challenges
  • Geographic distance combined with feeling powerless
  • Fear of confronting mortality and decline
  • Never having been asked specifically

Take These Steps

  1. Have a direct conversation. Sometimes siblings don’t help because they genuinely don’t understand what’s needed. Be specific about what you need rather than making general requests.
  2. Focus on what they can do. Even if they can’t provide hands-on care, there may be other ways they can contribute (financially, administratively, emotionally).
  3. Set boundaries. If siblings won’t help, they may need to accept that they’ll have less input on care decisions.
  4. Let go of expectations. You can’t force someone to help. Continuing to fight about it only adds to your stress.
  5. Seek support elsewhere. Build a care team that includes professional caregivers, community resources, and supportive friends.
  6. Take care of yourself. Your health and well-being matter. Don’t sacrifice yourself because others won’t contribute.

How All Heart Home Care Can Help Your Family

When families need additional support—whether to fill gaps, provide respite, or ensure professional care—All Heart Home Care is here to help.

Services That Support the Whole Family

Our experienced caregivers can take on the tasks that strain family relationships:

Personal care assistance:

  • Bathing, grooming, and hygiene help
  • Dressing and mobility assistance
  • Medication reminders
  • Toileting and continence care

Daily living support:

  • Meal planning and preparation
  • Light housekeeping and laundry
  • Grocery shopping and errands
  • Transportation to appointments and social activities

Companionship and engagement:

  • Meaningful conversation and emotional support
  • Accompany to social activities and appointments
  • Hobbies, games, and mental stimulation
  • Supervision for safety

Specialized care:

  • Dementia and Alzheimer’s care
  • Post-hospital recovery support
  • Chronic condition management
  • End-of-life comfort care

Respite Care for Family Caregivers

Our respite care services give family caregivers the break they need and deserve:

  • A few hours for errands, appointments, or self-care
  • A day or weekend for rest and rejuvenation
  • A week or more for vacation or extended recovery

You can take time for yourself knowing your loved one is in capable, compassionate hands.

Peace of Mind for the Whole Family

When family members live far away, knowing a trusted professional is checking in regularly provides invaluable peace of mind. Our caregivers can:

  • Provide regular updates to family members
  • Alert families to health changes or concerns
  • Coordinate with healthcare providers
  • Ensure medications are taken correctly
  • Maintain a safe, clean home environment

Flexible Scheduling

We understand that every family’s needs are different. Whether you need:

  • A few hours of help weekly
  • Daily visits to supplement family care
  • 24-hour care for more intensive needs
  • Temporary respite coverage

We’ll create a care plan that fits your family’s unique situation.


Getting Started: A Family Action Plan

Ready to create a more balanced approach to caregiving in your family? Here’s how to begin:

Step 1: Gather Information

Before your family meeting, collect important information:

  • Your parents’ current health conditions and medications
  • Their daily routine and care needs
  • Their preferences and wishes for care
  • Available financial resources
  • What services are already in place

Step 2: Schedule a Family Meeting

Bring everyone together—in person if possible, or by video call:

  • Set an agenda focused on solutions, not blame
  • Give everyone a chance to speak
  • Focus on your parents’ needs and wishes
  • Discuss each person’s capacity to contribute
  • Work toward a written care plan

Step 3: Assign Responsibilities

Based on each person’s strengths, capacity, and proximity:

  • Designate a primary caregiver and care coordinator
  • Assign specific tasks to each family member
  • Agree on financial contributions
  • Establish communication protocols
  • Schedule regular check-ins and respite coverage

Step 4: Explore Professional Support

Contact All Heart Home Care for a free consultation:

  • We’ll assess your parents’ care needs
  • Discuss how our services can complement family caregiving
  • Create a customized care plan
  • Provide peace of mind for the whole family

Contact All Heart Home Care

Caring for aging parents shouldn’t tear families apart. With the right approach, it can bring families closer together while ensuring your loved ones receive the care they need and deserve.

Call All Heart Home Care today at (619) 736-4677 for a free in-home consultation. We’ll discuss your family’s situation and explore how professional home care can support everyone involved—from your parents to the siblings providing care.

Because when everyone contributes, everyone benefits—especially the people you love most.


All Heart Home Care is a veteran-owned, nurse-led home care agency proudly serving San Diego County for over 11 years. Our licensed, bonded, and insured caregivers provide compassionate, professional care that helps families share the caregiving journey together.


Resources for Family Caregivers

AARP Caregiving Resource Center: aarp.org/caregiving

Family Caregiver Alliance: caregiver.org

National Alliance for Caregiving: caregiving.org

Caregiver Action Network: caregiveraction.org

ARCH National Respite Network: archrespite.org

Eldercare Locator: eldercare.acl.gov or 1-800-677-1116

Administration for Community Living: acl.gov

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About the author

Eric Barth, co-founder and CEO of All Heart Home Care San Diego

Eric Barth

CEO, All Heart Home Care

Eric Barth is the founder and CEO of All Heart Home Care™, an award-winning San Diego agency dedicated to providing compassionate, personalized in-home care for seniors. As the writer behind the All Heart Home Care blog, Eric shares insights and stories drawn from years of hands-on experience leading one of San Diego’s most trusted home care teams.

Additional FAQ's on Digital Home Care System

Yes. HITRUST CSF Certified security—same gold standard hospitals use. More secure than paper.

Extremely rare (99.9% uptime), but caregivers can work in offline mode if connectivity is temporarily lost. Care continues without interruption. Documentation syncs automatically when connection returns.

Caregivers document throughout their shift in real-time. Notes are typically finalized and visible in Family Room within minutes of the caregiver clocking out.

We can set up Family Room accounts for as many family members as you want—local siblings, children in other states, anyone you authorize. Everyone sees the same information. No limit on number of accounts.

Yes. Family Room includes secure document storage. Upload medical records, insurance cards, POLST forms, medication lists, doctor’s instructions, photos—anything important. All authorized family members can access these documents. No more searching for forms.

We update the digital care plan immediately, and all caregivers receive instant notification of changes. This is one of the biggest advantages over paper—updates reach everyone simultaneously, not gradually over days or weeks.

Absolutely. Family Room is a tool for families who want it, not a replacement for human connection. We’re always reachable by phone at (619) 736-4677. Many families use both—portal for quick updates, phone calls for detailed conversations.

We train every caregiver on the WellSky mobile app before their first shift. The app is intuitive—designed specifically for caregivers, not engineers. If someone can text and use GPS navigation, they can use our caregiver app. And we provide ongoing support.

Yes. The Family Room care calendar shows upcoming shifts with caregiver names and times. You’ll know exactly who’s coming and when. No more surprise caregiver switches.

Use the two-way messaging feature in Family Room. Send your message, and the caregiver receives an instant notification on their mobile app. They’ll see it and can respond or confirm receipt immediately.

Yes. All notes are searchable. Want to see every mention of “appetite” from the past month? Type it in the search bar and find all relevant notes instantly. No more flipping through pages of handwritten entries.

You can access the complete care history from the day Family Room access began. Review notes from last week, last month, or since care started. Historical data helps identify patterns over time.

Family members cannot delete caregiver documentation—that’s protected and maintained by All Heart for record-keeping purposes. You can delete your own uploaded documents, but we can often recover those if needed within a certain timeframe.

With your authorization, we can provide limited Family Room access to healthcare providers. This allows better coordination between home care and medical teams. You control exactly who has access and what they can see.

Family Room works both ways. You can access it through any web browser (Chrome, Safari, Firefox, Edge) on your computer, or download the mobile app for easier access on your phone or tablet. Your choice.

All authorized Family Room users see the same care information—we can’t create different access levels for different family members. However, you (as the primary contact) control who gets Family Room access in the first place. If family dynamics are challenging, you decide who receives login credentials.

The messaging system shows when messages are delivered and read. You’ll see confirmation that the caregiver received and opened your message. For critical information, you can also call our office to ensure the message was received.

Yes. You can print individual shift notes, date ranges, or specific types of documentation (like Change of Condition reports) directly from Family Room. Useful for doctor appointments or insurance purposes.

If your loved one transitions to hospice, hospital, or another care setting, we can maintain your Family Room access for a transition period so you have complete records. After care ends, we provide a final data export if requested, then access is closed according to your wishes and legal requirements.

Yes. Family Room is accessible from anywhere with internet connection. If you’re traveling abroad, you can still check on your loved one’s care. The system works globally.

Family Room doesn’t support selective information sharing—all authorized users see the same care documentation. For private family communications, you’d need to use personal email, phone, or text outside the Family Room system.

Change of Condition reports automatically alert you when caregivers document significant health changes. For custom alerts (like specific behaviors or situations), talk to our office—we may be able to add special flags to your loved one’s care plan that trigger notifications.

We typically set up Family Room access during your initial care planning meeting, before the first caregiver shift. You’ll have login credentials and a brief tutorial on how to use the portal. Most families are viewing their first shift notes within 24 hours of care beginning.

Complete Security & Privacy Information

HITRUST CSF Certification - What This Means

HITRUST CSF (Common Security Framework) is the most rigorous security certification in healthcare. It's harder to achieve than HIPAA compliance alone. This certification requires:

Why it matters: If it’s secure enough for hospital patient records, it’s secure enough for your loved one’s care information.

Bank-Level Encryption Explained

Data in Storage (At Rest):

Data in Transmission (In Transit):

What this means: Even if someone intercepted the data (extremely unlikely), they would only see scrambled, unreadable information.

Strict Access Controls

Who Can See What

Family Member Access:

Caregiver Access:

Staff Access:

Audit Trail:

HIPAA Compliance - Federal Protection

The Health Insurance Portability and Accountability Act (HIPAA) establishes federal standards for protecting health information. Our compliance includes:

Privacy Rule Compliance:

Security Rule Compliance:

Breach Notification:

Business Associate Agreements:

Continuous Backup & Disaster Recovery

Automated Backups:

Redundancy:

Disaster Recovery Plan:

What this guarantees: Your loved one’s care information is never truly lost. Even if an entire data center were destroyed, complete backups exist elsewhere.

99.9% Uptime Guarantee

What “99.9% uptime” means:

Monitoring:

If the system goes down:

Multi-Factor Authentication (Optional)

For families who want extra security, we can enable multi-factor authentication (MFA):

Mobile Device Security

Caregiver Phones:

Your Devices:

Security Incident Response

In the extremely unlikely event of a security concern:

Digital vs. Paper Security Comparison

Security Concern
Paper Binders
WellSky_Color

Who can read it?

Anyone who enters the home

Only authorized users

Can it be lost?

✔︎ — permanently

— backed up continuously

Can it be damaged?

✔︎ — spills, fires, floods

— stored digitally

Is access tracked?

✔︎ Access logged & audited

Encryption protection?

✔︎ — bank-level encryption

Updates reach everyone?

— printing/distribution delays

✔︎ — instant notification

Survives disasters?

✔︎ — redundant backups

HIPAA compliant?

— difficult to prove

✔︎ — certified & audited

Can be accidentally discarded?

✔︎

— requires a password

Verdict: Digital is significantly more secure than paper in every measurable way.

Common Security Questions

"What if I forget my password?"

Secure password reset process via email or phone verification. We verify your identity before resetting access.

"Can hackers access the system?"

Multiple layers of security make unauthorized access extremely difficult. Regular penetration testing simulates attacks to identify and fix vulnerabilities before hackers can exploit them.

"What if my phone is stolen?"

Change your password immediately from any other device. The thief would still need your password to access Family Room.

"Can All Heart staff see my credit card information?"

No. Payment processing is handled by a separate, PCI-compliant payment processor. We never see or store your full credit card number.

"What happens to the data if I stop using All Heart?"

Your data is retained according to legal requirements (typically 7 years for healthcare records), then securely deleted. You can request a copy of your data at any time.

This isn’t just secure—it’s among the most secure systems available in healthcare.

Your information is safer in our digital system than it ever was in a paper binder sitting on a kitchen counter.

Complete Care Plan Contents:

Care Goals & Priorities

Emergency Contact Information

Medical Conditions & Health History

Mental Health & Cognitive Status

Medications & Supplements

Mobility & Transfers

Personal Care Routines

Meal Preparation & Dietary Needs

Daily Routines & Schedules

Activities & Engagement

Home Environment Details

Transportation & Driving

Additional Important Information

This comprehensive information ensures every caregiver provides consistent, personalized care from day one.

Tracking health changes that matter.

The Change of Condition form documents significant shifts in your loved one’s health—new symptoms, changes in mobility, behavioral differences, or improvements in their condition. This isn’t about minor day-to-day variations; it’s about meaningful changes that physicians, families, and caregivers need to know about.

Why have a separate form for this?

Instead of searching through weeks of caregiver narratives to find when symptoms started or conditions changed, this form puts all significant health changes in one easy-to-reference place. When doctors ask “when did the difficulty walking begin?” or family members want to understand the progression of a condition, you’ll have clear, dated documentation right at your fingertips.

What gets documented:

Each entry includes:

Why this form matters:

Early detection changes outcomes. When caregivers notice something different—increased confusion, difficulty walking, loss of appetite, or even positive improvements like better mobility—documenting it immediately allows for faster responses.

Your family stays informed about meaningful health changes. Physicians receive accurate updates during appointments instead of relying on memory. Incoming caregivers know exactly what’s changed and what new precautions or assistance your loved one needs.

One form. Complete health timeline. Better care.

Whether tracking a temporary change after a fall or documenting the progression of a chronic condition, the Change of Condition form creates a clear health timeline. This helps everyone—doctors, family members, and our San Diego caregiver team—understand how your loved one’s needs are evolving and respond appropriately.

Proactive monitoring isn’t just good practice. It’s essential senior care.

How the Caregiver Narrative works.

Each caregiver documents their shift using a simple timeline format that captures the essential details of your loved one’s day. This structured approach ensures consistency across all caregivers and makes information easy to find.

What we document in every narrative:

Narrative Format:

Each entry follows this structure:

Why this format works:

This timeline approach provides clear, chronological documentation that’s easy for incoming caregivers to read and understand. Instead of wondering what happened during the previous shift, they can see exactly what your loved one ate, how they felt, what activities they enjoyed, and any health changes observed.

One record. Every shift. Complete continuity.

Whether care is short-term, long-term, or evolving, the Caregiver Narrative ensures nothing gets missed and nothing gets repeated. Your family can review the journal at any time during visits, or we can share photos of recent narratives with long-distance family members who want to stay connected and informed.

Complete transparency and peace of mind, right when you need it.

Your loved one's complete care roadmap, now available digitally.

The All Heart Customized Care Plan is completed during your initial assessment and tailored to your loved one’s specific needs, preferences, mobility level, and safety requirements.

Now fully digital and accessible on every caregiver’s phone.

We’ve gone paperless. Your care plan is accessible through our digital platform—caregivers reference it anytime, anywhere. Updates happen in real-time, so when something changes, every caregiver sees it immediately.

What's included:

Care goals, emergency contacts, medical conditions, mental health & cognitive status, medications & supplements, mobility & transfers, personal care routines, meal prep & dietary needs, daily routines, activities & engagement, and home environment details.

One plan. Every caregiver. Consistent care.

This digital approach ensures every San Diego caregiver has the same accurate, up-to-date information from day one—promoting safety, continuity, and person-centered care.

See how we organize care information. This form becomes your loved one’s digital care roadmap.