Top 5 Mistakes Families Make When Hiring Private Caregivers in San Diego, CA

Top 5 Mistakes Families Make When Hiring Private Caregivers in San Diego CA

Hiring a private in-home caregiver for an aging parent is one of the most significant decisions families make. As adult children caring for senior loved ones, it’s natural to feel both hopeful and anxious about bringing in outside help. You want the best care for your parent, but navigating this process can feel overwhelming.

Unfortunately, families in San Diego and throughout California often make common mistakes when hiring private caregivers—errors that can jeopardize a loved one’s safety and lead to serious legal and financial consequences. The good news is that these pitfalls are avoidable with the right knowledge and preparation.

This guide outlines the top five mistakes families make when hiring private caregivers and offers practical solutions to help your loved one receive quality care with real peace of mind.


1. Skipping Thorough Background Checks

The Mistake:

One of the most dangerous oversights in hiring a caregiver is failing to conduct proper background screening. It can be tempting to rely on personal referrals or gut feelings, especially when someone you trust recommends a caregiver. But hiring based only on referrals—without formal screening—creates real risk.

Why This Is So Dangerous:

Licensed home care agencies are required to thoroughly vet caregivers, which typically includes DOJ/FBI background checks and TB testing in California. When you hire privately, that responsibility falls entirely on you.

If a caregiver is unwilling to undergo a background check or “prefers” to work off the books, consider that a serious red flag. Neglecting to verify a caregiver’s history can lead to devastating outcomes, including theft, neglect, or elder abuse that may not be discovered until it’s too late.

The Solution:

Run a comprehensive multi-state background check

Call all references and verify employment history

Confirm any credentials (CNA, HHA, etc.) if applicable

Consider a licensed agency for pre-screened caregivers


2. Paying “Under the Table” to Avoid Taxes

The Mistake:

Many families pay private caregivers in cash without payroll records or tax withholding, assuming it’s simpler or cheaper. But “easy” cash arrangements can trigger major legal problems for both the family and the caregiver.

Why This Leads to Major Problems:

In most situations, household caregivers are legally classified as employees, not independent contractors. That means families are responsible for ensuring payroll compliance and compliance with labor laws.

In California, this can include:

Payroll tax withholding and wage reporting

Overtime compliance under the Domestic Worker Bill of Rights

Itemized wage statements for each pay period

Workers’ compensation coverage (mandatory in California)

Real-World Consequences:

A family may believe they are saving money, only to face wage demands for back pay, overtime, and penalties later—sometimes totaling tens of thousands of dollars.

The Ethical Dimension:

Paying legally helps ensure caregivers receive Social Security/Medicare credits, unemployment protections, and other benefits. Under-the-table arrangements deprive caregivers of these safeguards.

The Solution:

Treat the caregiver as an employee and obtain an EIN

Use a payroll service or consult a household-employment tax professional

Purchase workers’ compensation coverage

Track hours and overtime correctly from day one


3. Operating Without a Written Employment Agreement

The Mistake:

Families often begin care with only verbal agreements, assuming everyone shares the same understanding of the schedule, duties, and pay. Unfortunately, expectations can differ, and misunderstandings become far more likely without anything in writing.

Why This Creates Problems:

A written agreement protects both sides by clearly outlining expectations and preventing disputes about responsibilities, hours, overtime, and boundaries.

A clear agreement should include:

  • Specific job duties (personal care, meal preparation, transportation, etc.)
  • Work schedule and expected hours
  • Hourly pay rate and overtime policies
  • Time-off and sick leave policies (paid sick leave is required in California)
  • House rules and boundaries (privacy, phone use, visitors, etc.)

Legal Requirements:

California requires written notice of basic employment terms at the time of hire, including pay rate and payday.


The Solution:

Put the agreement in writing before the caregiver starts

Keep it simple: duties, schedule, pay, overtime, boundaries

Include “at-will” employment language

Use a template or have an attorney review it affordably


4. Misclassifying the Caregiver as an “Independent Contractor”

The Mistake:

Some families classify caregivers as independent contractors because they’ve heard advice such as “Just 1099 them” or because the caregiver requests it. In California, this is a high-risk mistake.

Why This Is a Legal Trap:

California law makes it extremely difficult for in-home caregivers to qualify as independent contractors. In most cases, a caregiver hired directly by a family is legally an employee.

Serious Consequences:

Misclassification can lead to:

  • Back taxes (Social Security, Medicare, and unemployment insurance)
  • Unpaid overtime wages
  • Penalties for failing to provide required benefits (including sick leave)
  • Scrutiny from the IRS and California regulators

Once a claim is filed, investigations often quickly uncover misclassification—and “I didn’t know” typically does not shield families from liability.

The Solution:

Treat the caregiver as an employee from the start

Register as a household employer and follow payroll requirements

If someone insists on being a contractor, consider other candidates

When in doubt, consult a labor professional or use a licensed agency


5. Having No Backup Plan and Insufficient Oversight

The Mistake:

After finding a caregiver who seems like a great fit, families sometimes fall into a “set it and forget it” rhythm. This creates two major risks: the absence of a backup plan and insufficient ongoing oversight.

The Backup Plan Problem:

If a caregiver calls out sick, has an emergency, or quits unexpectedly, your loved one can be left without care. Without a Plan B, even a short gap can create safety risks.

The Oversight Problem:

Even trustworthy caregivers benefit from clear communication and accountability. Without regular check-ins, small issues can grow—medication timing errors, routine changes, or personality conflicts. In rare cases, lack of oversight can allow neglect or financial abuse to go unnoticed.

Why This Matters:

When you hire privately, you become the care manager. Unlike an agency, there is no built-in supervisor checking in, adjusting the plan, or providing backup coverage.

The Solution:

1. Create a contingency plan:

Identify local agencies or reliable fill-in caregivers ahead of time

Discuss call-out expectations and early notice with your caregiver

Consider training a secondary caregiver as an “on-call” option

2. Establish regular oversight:

Schedule weekly check-ins with your loved one and the caregiver

Review daily notes or a simple care log

Encourage your loved one to speak up about comfort and boundaries

Use reasonable precautions (secure valuables, monitor accounts)


Moving Forward with Confidence

Hiring a private caregiver can be life-changing—especially when families avoid common pitfalls. By thoroughly vetting caregivers, managing the legal and financial responsibilities correctly, documenting expectations in writing, and staying engaged over time, you can protect your loved one and improve the quality of care.

If this feels overwhelming, remember that help is available. Many San Diego families consult elder care professionals, payroll experts, or licensed home care agencies for guidance—especially around compliance and caregiver management.

Whatever route you choose, staying informed and proactive will bring peace of mind. You’ll feel reassured knowing you’re providing compassionate care while reducing avoidable risks.

Caring for an elderly parent is a journey. With the right preparation and support, you can navigate it confidently and safely for everyone involved.

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About the author

Eric Barth, co-founder and CEO of All Heart Home Care San Diego

Eric Barth

CEO, All Heart Home Care

Eric Barth is the founder and CEO of All Heart Home Care™, an award-winning San Diego agency dedicated to providing compassionate, personalized in-home care for seniors. As the writer behind the All Heart Home Care blog, Eric shares insights and stories drawn from years of hands-on experience leading one of San Diego’s most trusted home care teams.

Additional FAQ's on Digital Home Care System

Yes. HITRUST CSF Certified security—same gold standard hospitals use. More secure than paper.

Extremely rare (99.9% uptime), but caregivers can work in offline mode if connectivity is temporarily lost. Care continues without interruption. Documentation syncs automatically when connection returns.

Caregivers document throughout their shift in real-time. Notes are typically finalized and visible in Family Room within minutes of the caregiver clocking out.

We can set up Family Room accounts for as many family members as you want—local siblings, children in other states, anyone you authorize. Everyone sees the same information. No limit on number of accounts.

Yes. Family Room includes secure document storage. Upload medical records, insurance cards, POLST forms, medication lists, doctor’s instructions, photos—anything important. All authorized family members can access these documents. No more searching for forms.

We update the digital care plan immediately, and all caregivers receive instant notification of changes. This is one of the biggest advantages over paper—updates reach everyone simultaneously, not gradually over days or weeks.

Absolutely. Family Room is a tool for families who want it, not a replacement for human connection. We’re always reachable by phone at (619) 736-4677. Many families use both—portal for quick updates, phone calls for detailed conversations.

We train every caregiver on the WellSky mobile app before their first shift. The app is intuitive—designed specifically for caregivers, not engineers. If someone can text and use GPS navigation, they can use our caregiver app. And we provide ongoing support.

Yes. The Family Room care calendar shows upcoming shifts with caregiver names and times. You’ll know exactly who’s coming and when. No more surprise caregiver switches.

Use the two-way messaging feature in Family Room. Send your message, and the caregiver receives an instant notification on their mobile app. They’ll see it and can respond or confirm receipt immediately.

Yes. All notes are searchable. Want to see every mention of “appetite” from the past month? Type it in the search bar and find all relevant notes instantly. No more flipping through pages of handwritten entries.

You can access the complete care history from the day Family Room access began. Review notes from last week, last month, or since care started. Historical data helps identify patterns over time.

Family members cannot delete caregiver documentation—that’s protected and maintained by All Heart for record-keeping purposes. You can delete your own uploaded documents, but we can often recover those if needed within a certain timeframe.

With your authorization, we can provide limited Family Room access to healthcare providers. This allows better coordination between home care and medical teams. You control exactly who has access and what they can see.

Family Room works both ways. You can access it through any web browser (Chrome, Safari, Firefox, Edge) on your computer, or download the mobile app for easier access on your phone or tablet. Your choice.

All authorized Family Room users see the same care information—we can’t create different access levels for different family members. However, you (as the primary contact) control who gets Family Room access in the first place. If family dynamics are challenging, you decide who receives login credentials.

The messaging system shows when messages are delivered and read. You’ll see confirmation that the caregiver received and opened your message. For critical information, you can also call our office to ensure the message was received.

Yes. You can print individual shift notes, date ranges, or specific types of documentation (like Change of Condition reports) directly from Family Room. Useful for doctor appointments or insurance purposes.

If your loved one transitions to hospice, hospital, or another care setting, we can maintain your Family Room access for a transition period so you have complete records. After care ends, we provide a final data export if requested, then access is closed according to your wishes and legal requirements.

Yes. Family Room is accessible from anywhere with internet connection. If you’re traveling abroad, you can still check on your loved one’s care. The system works globally.

Family Room doesn’t support selective information sharing—all authorized users see the same care documentation. For private family communications, you’d need to use personal email, phone, or text outside the Family Room system.

Change of Condition reports automatically alert you when caregivers document significant health changes. For custom alerts (like specific behaviors or situations), talk to our office—we may be able to add special flags to your loved one’s care plan that trigger notifications.

We typically set up Family Room access during your initial care planning meeting, before the first caregiver shift. You’ll have login credentials and a brief tutorial on how to use the portal. Most families are viewing their first shift notes within 24 hours of care beginning.

Complete Security & Privacy Information

HITRUST CSF Certification - What This Means

HITRUST CSF (Common Security Framework) is the most rigorous security certification in healthcare. It's harder to achieve than HIPAA compliance alone. This certification requires:

Why it matters: If it’s secure enough for hospital patient records, it’s secure enough for your loved one’s care information.

Bank-Level Encryption Explained

Data in Storage (At Rest):

Data in Transmission (In Transit):

What this means: Even if someone intercepted the data (extremely unlikely), they would only see scrambled, unreadable information.

Strict Access Controls

Who Can See What

Family Member Access:

Caregiver Access:

Staff Access:

Audit Trail:

HIPAA Compliance - Federal Protection

The Health Insurance Portability and Accountability Act (HIPAA) establishes federal standards for protecting health information. Our compliance includes:

Privacy Rule Compliance:

Security Rule Compliance:

Breach Notification:

Business Associate Agreements:

Continuous Backup & Disaster Recovery

Automated Backups:

Redundancy:

Disaster Recovery Plan:

What this guarantees: Your loved one’s care information is never truly lost. Even if an entire data center were destroyed, complete backups exist elsewhere.

99.9% Uptime Guarantee

What “99.9% uptime” means:

Monitoring:

If the system goes down:

Multi-Factor Authentication (Optional)

For families who want extra security, we can enable multi-factor authentication (MFA):

Mobile Device Security

Caregiver Phones:

Your Devices:

Security Incident Response

In the extremely unlikely event of a security concern:

Digital vs. Paper Security Comparison

Security Concern
Paper Binders
WellSky_Color

Who can read it?

Anyone who enters the home

Only authorized users

Can it be lost?

✔︎ — permanently

— backed up continuously

Can it be damaged?

✔︎ — spills, fires, floods

— stored digitally

Is access tracked?

✔︎ Access logged & audited

Encryption protection?

✔︎ — bank-level encryption

Updates reach everyone?

— printing/distribution delays

✔︎ — instant notification

Survives disasters?

✔︎ — redundant backups

HIPAA compliant?

— difficult to prove

✔︎ — certified & audited

Can be accidentally discarded?

✔︎

— requires a password

Verdict: Digital is significantly more secure than paper in every measurable way.

Common Security Questions

"What if I forget my password?"

Secure password reset process via email or phone verification. We verify your identity before resetting access.

"Can hackers access the system?"

Multiple layers of security make unauthorized access extremely difficult. Regular penetration testing simulates attacks to identify and fix vulnerabilities before hackers can exploit them.

"What if my phone is stolen?"

Change your password immediately from any other device. The thief would still need your password to access Family Room.

"Can All Heart staff see my credit card information?"

No. Payment processing is handled by a separate, PCI-compliant payment processor. We never see or store your full credit card number.

"What happens to the data if I stop using All Heart?"

Your data is retained according to legal requirements (typically 7 years for healthcare records), then securely deleted. You can request a copy of your data at any time.

This isn’t just secure—it’s among the most secure systems available in healthcare.

Your information is safer in our digital system than it ever was in a paper binder sitting on a kitchen counter.

Complete Care Plan Contents:

Care Goals & Priorities

Emergency Contact Information

Medical Conditions & Health History

Mental Health & Cognitive Status

Medications & Supplements

Mobility & Transfers

Personal Care Routines

Meal Preparation & Dietary Needs

Daily Routines & Schedules

Activities & Engagement

Home Environment Details

Transportation & Driving

Additional Important Information

This comprehensive information ensures every caregiver provides consistent, personalized care from day one.

Tracking health changes that matter.

The Change of Condition form documents significant shifts in your loved one’s health—new symptoms, changes in mobility, behavioral differences, or improvements in their condition. This isn’t about minor day-to-day variations; it’s about meaningful changes that physicians, families, and caregivers need to know about.

Why have a separate form for this?

Instead of searching through weeks of caregiver narratives to find when symptoms started or conditions changed, this form puts all significant health changes in one easy-to-reference place. When doctors ask “when did the difficulty walking begin?” or family members want to understand the progression of a condition, you’ll have clear, dated documentation right at your fingertips.

What gets documented:

Each entry includes:

Why this form matters:

Early detection changes outcomes. When caregivers notice something different—increased confusion, difficulty walking, loss of appetite, or even positive improvements like better mobility—documenting it immediately allows for faster responses.

Your family stays informed about meaningful health changes. Physicians receive accurate updates during appointments instead of relying on memory. Incoming caregivers know exactly what’s changed and what new precautions or assistance your loved one needs.

One form. Complete health timeline. Better care.

Whether tracking a temporary change after a fall or documenting the progression of a chronic condition, the Change of Condition form creates a clear health timeline. This helps everyone—doctors, family members, and our San Diego caregiver team—understand how your loved one’s needs are evolving and respond appropriately.

Proactive monitoring isn’t just good practice. It’s essential senior care.

How the Caregiver Narrative works.

Each caregiver documents their shift using a simple timeline format that captures the essential details of your loved one’s day. This structured approach ensures consistency across all caregivers and makes information easy to find.

What we document in every narrative:

Narrative Format:

Each entry follows this structure:

Why this format works:

This timeline approach provides clear, chronological documentation that’s easy for incoming caregivers to read and understand. Instead of wondering what happened during the previous shift, they can see exactly what your loved one ate, how they felt, what activities they enjoyed, and any health changes observed.

One record. Every shift. Complete continuity.

Whether care is short-term, long-term, or evolving, the Caregiver Narrative ensures nothing gets missed and nothing gets repeated. Your family can review the journal at any time during visits, or we can share photos of recent narratives with long-distance family members who want to stay connected and informed.

Complete transparency and peace of mind, right when you need it.

Your loved one's complete care roadmap, now available digitally.

The All Heart Customized Care Plan is completed during your initial assessment and tailored to your loved one’s specific needs, preferences, mobility level, and safety requirements.

Now fully digital and accessible on every caregiver’s phone.

We’ve gone paperless. Your care plan is accessible through our digital platform—caregivers reference it anytime, anywhere. Updates happen in real-time, so when something changes, every caregiver sees it immediately.

What's included:

Care goals, emergency contacts, medical conditions, mental health & cognitive status, medications & supplements, mobility & transfers, personal care routines, meal prep & dietary needs, daily routines, activities & engagement, and home environment details.

One plan. Every caregiver. Consistent care.

This digital approach ensures every San Diego caregiver has the same accurate, up-to-date information from day one—promoting safety, continuity, and person-centered care.

See how we organize care information. This form becomes your loved one’s digital care roadmap.