5 Types of Dementia: Key Differences Families Must Know

Types of dementia comparison chart showing Alzheimer's, Lewy body, and Parkinson's differences

Your mom’s doctor just said “dementia.”

But then you hear “Alzheimer’s disease” from one specialist, “possible Lewy body dementia” from another, and “Parkinson’s with cognitive impairment” from a third.

Wait — aren’t these all the same thing?

Not quite. But they’re more related than most people realize.

Here’s what you need to know: Dementia isn’t a single disease. It’s an umbrella term for symptoms of cognitive decline — memory loss, confusion, and difficulty with thinking and reasoning.

Multiple diseases cause dementia. The most common are:

  1. Alzheimer’s disease (60-80% of dementia cases)
  2. Lewy body dementia (10-15% of cases — often underdiagnosed)
  3. Vascular dementia (10% of cases)
  4. Parkinson’s disease dementia (50% of Parkinson’s patients within 10 years; 80% if living 20+ years with the disease)
  5. Frontotemporal dementia (5-10% of cases)

Understanding which type of dementia your loved one has matters because:

  • Symptoms differ — Some types cause hallucinations, movement problems, or behavioral changes
  • Progression varies — Some decline rapidly, others slowly
  • Treatments differ — Medications that help Alzheimer’s may worsen Lewy body dementia; new disease-modifying drugs only work for specific types
  • Care needs change — Different symptoms require different support strategies

And for the first time in history, we have FDA-approved treatments that actually slow Alzheimer’s progression — not just manage symptoms. But they only work in early stages, and accurate diagnosis is more critical than ever.

This article explains the significant types of dementia, what they have in common, what makes them different, breakthrough developments in diagnosis and treatment, and why knowing the specific diagnosis helps you provide better care.


What All Dementias Have in Common

Despite different names and causes, all dementias share core features:

Progressive Cognitive Decline

All dementias worsen over time (though the speed varies):

  • Memory problems
  • Difficulty thinking, reasoning, and problem-solving
  • Language difficulties
  • Disorientation (time, place, person)
  • Impaired judgment

Loss of Independence

As dementia progresses, people lose the ability to:

  • Manage finances
  • Take medications correctly
  • Cook and clean safely
  • Drive
  • Live alone

Behavioral and Psychological Symptoms

Most dementias eventually cause:

  • Personality changes
  • Mood swings
  • Depression and anxiety
  • Agitation and aggression
  • Sleep disturbances

No Cure

There is no cure for any dementia. However, as of 2023-2024, we now have treatments that can slow Alzheimer’s progression — a historic breakthrough after decades of failed drug trials.


The Protein Connection: Why Different Dementias Are Related

Here’s the fascinating science behind why these diseases are linked:

All primary dementias involve abnormal protein buildup in the brain. Think of it like rust accumulating in an engine — the proteins gum up the works, killing brain cells and disrupting communication between neurons.

The Three Problem Proteins

1. Beta-amyloid (forms “plaques”)

  • Sticky protein fragments that clump between neurons
  • Primary culprit in Alzheimer’s disease
  • Also found in other dementias

2. Tau (forms “tangles”)

  • A protein that helps stabilize cell structure
  • In dementia, it becomes twisted and tangled inside neurons
  • Primary culprit in Alzheimer’s disease
  • Also found in other dementias

3. Alpha-synuclein (forms “Lewy bodies”)

  • A protein that clumps into microscopic deposits
  • Primary culprit in Lewy body dementia and Parkinson’s disease dementia
  • Named after Dr. Frederic Lewy, who discovered them in 1912

Here’s what makes this confusing: Many people have multiple types of protein buildup simultaneously — called “mixed dementia.”

For example:

  • Alzheimer’s patients often have some Lewy bodies
  • Lewy body patients often have some amyloid plaques
  • Parkinson’s patients may develop tau tangles

This overlap explains why:

  • Symptoms can blend between types
  • Diagnosis is sometimes uncertain until autopsy
  • The same person may receive different diagnoses over time as symptoms evolve

Breakthrough: Blood Tests Can Now Detect Alzheimer’s

This is one of the most significant developments in dementia research in decades.

Until recently, definitively diagnosing Alzheimer’s required either:

  • PET brain scan ($5,000+, not covered by most insurance)
  • Spinal tap (invasive, uncomfortable)
  • Autopsy (only after death)

In May 2025, the FDA cleared the first blood test for Alzheimer’s diagnosis — the Lumipulse G plasma pTau217/Aβ1-42 ratio test.

What’s Available

FDA-cleared Lumipulse blood test (May 2025)

  • Accuracy: 91.7% concordance with PET scans (positive results); 97.3% (negative results)
  • What it measures: Ratio of phosphorylated tau-217 to amyloid-beta 42 proteins in blood
  • Who it’s for: Adults 55+ with symptoms of cognitive impairment
  • Estimated cost: $500-$1,000 (expected to be covered by Medicare)

Additional tests in development:

  • C2N Diagnostics submitted a multi-analyte blood test using high-resolution mass spectrometry to the FDA in October 2025
  • Similar tests already approved in Japan, the UK, and China

Why This Matters

Earlier diagnosis — Identifies Alzheimer’s pathology in symptomatic patients with a simple blood draw

Much easier than previous methods — Simple blood draw vs. expensive scan or invasive spinal tap

Better treatment targeting — New disease-modifying drugs only work in early stages; blood tests identify ideal candidates

More accessible — Can be performed in primary care settings, not just specialty clinics

Monitoring treatment — Track whether new drugs are working

If your loved one is experiencing memory problems, ask their doctor about blood biomarker testing — especially if considering new Alzheimer’s treatments.


The Major Types of Dementia (And How to Tell Them Apart)

1. Alzheimer’s Disease

What it is: The most common form of dementia, caused by the buildup of beta-amyloid plaques and tau tangles that kill brain cells.

Current statistics: An estimated 7.2 million Americans age 65 and older are living with Alzheimer’s in 2025 — expected to reach 13.8 million by 2060.

Primary symptoms:

  • Memory loss (especially recent memories) — the hallmark symptom
  • Difficulty learning new information
  • Repeating questions or stories
  • Getting lost in familiar places
  • Difficulty with language (finding words)
  • Problems with planning and organization
  • Misplacing items in odd places

Progression:

  • Slow and gradual (averages 8-10 years from diagnosis, but can be longer)
  • Memory problems appear first
  • Other cognitive abilities decline later
  • Movement and physical abilities remain intact until late stages

Unique features:

  • Memory loss is the dominant symptom early on
  • No hallucinations or movement problems initially
  • Patients often don’t realize they’re impaired (anosognosia)

Risk factors:

  • Age (biggest risk factor — risk doubles every 5 years after 65)
  • Family history (APOE-e4 gene increases risk 3-12x)
  • Untreated hearing loss (increases risk by 50%)
  • High LDL cholesterol in midlife (newly identified risk factor)
  • Untreated vision loss (newly identified risk factor)
  • Social isolation (increases risk by 50%)
  • Sleep apnea (increases risk by 50%)

Treatment Options

Symptom management medications:

  • Cholinesterase inhibitors (Aricept, Exelon, Razadyne) — Modest benefit for memory and thinking
  • Memantine (Namenda) — For moderate-to-severe stages

Disease-modifying medications (BREAKTHROUGH):

Leqembi (lecanemab) — FDA traditional approval July 2023

  • How it works: A monoclonal antibody that removes amyloid plaques from the brain
  • Effectiveness: Slows cognitive decline by 27% over 18 months
  • Who it’s for: People with mild cognitive impairment or early-stage Alzheimer’s with confirmed amyloid plaques
  • Administration: Biweekly IV infusions; once-weekly subcutaneous injection approved August 2025 for maintenance; once-monthly IV maintenance dosing approved January 2025
  • Cost: ~$26,500/year (Medicare covers it)
  • Monitoring: Regular MRI scans to watch for brain swelling or bleeding (ARIA)

Kisunla (donanemab) — FDA approved July 2024

  • How it works: Similar to Leqembi — targets and removes amyloid plaques
  • Effectiveness: 35% slowing of decline in clinical trials
  • Administration: Monthly IV infusions
  • Unique advantage: Treatment can potentially be stopped once plaques are sufficiently cleared (not necessarily lifelong)
  • Medicare coverage: Available as of 2024

Coming in 2026:

  • AXS-05 for Alzheimer’s agitation — FDA Priority Review with decision expected April 30, 2026
  • MK-2214 (tau-targeting antibody) — Granted Fast Track Designation; Phase 1 data presented December 2025

Critical limitations: New disease-modifying drugs only work in early-stage Alzheimer’s with confirmed amyloid plaques. They are NOT effective for Lewy body, vascular, or frontotemporal dementia.


2. Lewy Body Dementia (LBD)

What it is: Dementia caused by abnormal deposits of alpha-synuclein protein (Lewy bodies) throughout the brain.

Current statistics: 10-15% of all dementia cases, making it the second most common dementia after Alzheimer’s. However, it’s frequently misdiagnosed, so actual prevalence may be higher.

Primary symptoms:

  • Visual hallucinations (very common, often vivid and detailed — seeing people, animals, or objects that aren’t there)
  • Fluctuating cognition — Alertness and thinking ability vary dramatically from day to day or even hour to hour
  • Movement problems similar to Parkinson’s (slow movement, stiffness, shuffling gait, tremor)
  • REM sleep behavior disorder — Acting out dreams physically (thrashing, yelling, punching while asleep) — often appears years before other symptoms
  • Severe sensitivity to antipsychotic medications (can cause life-threatening reactions)

Progression:

  • More variable than Alzheimer’s (7-8 years average survival from diagnosis)
  • Cognitive symptoms and movement problems appear around the same time
  • Dramatic fluctuations make daily functioning unpredictable

Diagnostic Advances for Lewy Body Dementia

Alpha-synuclein seed amplification assays (SAA) are emerging as powerful diagnostic tools:

  • CSF-based SAA shows 95% sensitivity and 97% specificity for detecting Lewy body pathology
  • Can identify patients in prodromal stages (mild cognitive impairment phase)
  • Research ongoing for less invasive blood-based and skin biopsy tests

Treatment:

  • Cholinesterase inhibitors (especially rivastigmine/Exelon) — More effective in LBD than in Alzheimer’s
  • Melatonin or clonazepam for REM sleep behavior disorder
  • Carbidopa-levodopa for movement symptoms — use cautiously as it can worsen hallucinations
  • No FDA-approved disease-modifying therapies yet, but an active research pipeline

CRITICAL SAFETY WARNING: If your loved one has Lewy body dementia, AVOID ANTIPSYCHOTIC MEDICATIONS (Haldol, Risperdal, Seroquel). These can cause severe, potentially fatal reactions. Ensure this is noted prominently in all medical records and on a medical alert bracelet.


3. Parkinson’s Disease Dementia (PDD)

What it is: Dementia that develops in people who already have Parkinson’s disease (a movement disorder). Also caused by Lewy bodies — the same protein as Lewy body dementia.

Current statistics: 50% of Parkinson’s patients develop dementia within 10 years of diagnosis; 80% if they live 20+ years with Parkinson’s.

The key distinction between Parkinson’s Disease Dementia and Lewy Body Dementia:

“One-year rule”:

  • Parkinson’s disease dementia — Movement symptoms (tremor, rigidity, slow movement) appear first; dementia develops at least 1 year later
  • Lewy body dementia — Dementia symptoms appear first, OR movement symptoms appear within 1 year of cognitive symptoms

In reality, they’re the same disease process (Lewy bodies destroying brain cells) — just different timing of symptom onset.

Primary symptoms:

All Parkinson’s movement symptoms:

  • Tremor (shaking, especially at rest)
  • Rigidity (stiff muscles)
  • Bradykinesia (slow movement)
  • Postural instability (balance problems, frequent falls)
  • Shuffling gait

Plus cognitive symptoms (develop later):

  • Slowed thinking (bradyphrenia)
  • Memory problems (less severe than Alzheimer’s early on)
  • Difficulty with planning, problem-solving, and multitasking
  • Visual-spatial problems
  • Hallucinations (visual, often well-formed)

Treatment:

  • Same medications as Lewy body dementia
  • Challenge: Balancing treatment of movement symptoms (with dopamine drugs) without worsening hallucinations and confusion
  • Physical therapy and exercise are critical for maintaining mobility

4. Vascular Dementia

What it is: Dementia caused by reduced blood flow to the brain, usually from strokes (large or many small “silent” strokes) or chronic small vessel disease.

Primary symptoms:

  • Symptoms depend on which part of the brain is damaged
  • Difficulty with planning, organizing, and problem-solving (often more prominent than memory loss initially)
  • Slowed thinking
  • Difficulty concentrating
  • Mood changes (depression, apathy)
  • Physical symptoms (weakness on one side, difficulty walking, bladder problems)

Progression:

  • Stepwise decline — Sudden worsening after each stroke, then plateau
  • OR a gradual decline caused by chronic small vessel disease

Risk factors: Same as stroke risk — high blood pressure, diabetes, high cholesterol, smoking, heart disease, atrial fibrillation

Treatment:

  • Control vascular risk factors — Blood pressure management is critical
  • Prevent future strokes — Blood thinners, cholesterol medications, lifestyle changes
  • Unlike other dementias, vascular dementia progression CAN be slowed or stopped with aggressive risk factor management

5. Frontotemporal Dementia (FTD)

What it is: A group of disorders caused by progressive nerve cell loss in the frontal or temporal lobes of the brain.

Primary symptoms:

  • Dramatic personality and behavior changes (often the first symptom)
    • Loss of inhibition (inappropriate comments, impulsive actions)
    • Apathy and loss of motivation
    • Compulsive behaviors
    • Loss of empathy
  • Language problems in some subtypes
  • Memory often intact early on — Unlike Alzheimer’s

Unique features:

  • Younger onset — Typically ages 45-65 (not 70-80 like Alzheimer’s)
  • Behavior changes dominate — family often thinks it’s a psychiatric illness initially
  • Hereditary in 10-30% of cases

Treatment:

  • No disease-modifying treatments
  • Alzheimer’s medications don’t work for FTD
  • Focus on managing behavioral symptoms (SSRIs for compulsions/depression)

Why Diagnosis Matters More Than Ever

“Does it really matter which type? They’re all dementia.”

Yes. It matters more now than it ever has before.

1. Different Medications Work (or Don’t Work) — And Some Are Dangerous

Alzheimer’s symptom medications:

  • Cholinesterase inhibitors work moderately for Alzheimer’s
  • Works VERY WELL for Lewy body dementia
  • Don’t help vascular dementia much
  • Don’t help frontotemporal dementia at all

New disease-modifying drugs (Leqembi, Kisunla):

  • Only works for Alzheimer’s disease with confirmed amyloid plaques
  • Completely ineffective for Lewy body, vascular, Parkinson’s, or frontotemporal dementia
  • Getting the diagnosis wrong wastes money and exposes patients to unnecessary risks

Antipsychotic medications:

  • Sometimes used carefully in Alzheimer’s for severe agitation
  • Absolutely contraindicated in Lewy body dementia — can cause coma or death

Getting the diagnosis wrong can be dangerous.

2. Symptoms Require Different Care Strategies

Alzheimer’s:

  • Focus on memory support (routines, calendars, labels)
  • Reality orientation (early stages)
  • Validation therapy (later stages)

Lewy body dementia:

  • Manage hallucinations without antipsychotics
  • Address dramatic fluctuations in alertness
  • Fall prevention (movement problems)
  • Autonomic symptom management (blood pressure monitoring when standing)

Parkinson’s disease dementia:

  • Balance movement treatment with cognitive needs
  • Physical therapy and exercise (critical for mobility)
  • Fall prevention and swallowing evaluation

Vascular dementia:

  • Aggressive management of cardiovascular risk factors
  • Prevent future strokes
  • Address physical symptoms (weakness, gait problems)

3. Prognosis and Planning Differ

Alzheimer’s: Slow, predictable decline over 8-12+ years

Lewy body dementia: More variable, average 7-8 years, dramatic fluctuations complicate planning

Vascular dementia: Depends on stroke prevention; can be stabilized with aggressive risk management

Parkinson’s disease dementia: Highly variable; movement problems complicate care earlier

Frontotemporal dementia: Often faster decline (7-13 years), younger onset affects family/career planning

Knowing the type helps families:

  • Plan for care needs (when will 24-hour supervision be needed?)
  • Make financial and legal decisions
  • Understand what to expect
  • Connect with appropriate support groups and clinical trials

The Role of Lifestyle: 14 Modifiable Risk Factors

The 2024 Lancet Commission identified 14 modifiable risk factors that account for approximately 45% of all dementia cases worldwide.

This is remarkable: nearly half of all dementias could potentially be prevented or delayed by addressing these factors.

The 14 Modifiable Risk Factors

Early life (under 18):

Less education — Stay mentally stimulated throughout life

Midlife (ages 40-65):

Hearing loss — GET HEARING AIDS (untreated hearing loss increases dementia risk by 50%)

High LDL cholesterol — NEW in 2024; taking statins in midlife removes excess risk

Hypertension — Control blood pressure (especially important in midlife)

Excessive alcohol — Limit to 1-2 drinks per day maximum

Obesity — Maintain a healthy weight

Traumatic brain injury — Wear helmets, prevent falls

Later life (65+):

Smoking — Quit (reduces risk even if you quit late in life)

Depression — Seek treatment

Social isolation — Loneliness increases dementia risk by 50%

Physical inactivity — Exercise 30+ minutes daily (reduces risk by 30-40%)

Diabetes — Control blood sugar

Air pollution — Minimize exposure when possible

Untreated vision loss — NEW in 2024; treating cataracts removes excess risk

Sleep Quality Matters

Less than 6 hours of sleep per night → 30% higher dementia risk

More than 9 hours of sleep per night → 30% higher dementia risk

Sleep apnea (untreated) → 50% higher dementia risk

Why sleep matters: Deep sleep is when the brain clears out toxic proteins (amyloid and tau). Chronic sleep deprivation allows these proteins to accumulate.

Aim for 7-8 hours of quality sleep nightly

Get tested for sleep apnea if you snore or wake frequently

Use CPAP if diagnosed (significantly reduces dementia risk)

Diet: Mediterranean and MIND Diets

Both diets reduce dementia risk by 35-50%:

  • Olive oil is the primary fat
  • Abundant vegetables, fruits, and leafy greens
  • Whole grains, beans, and nuts
  • Fish 2-3x per week
  • Berries (especially blueberries)
  • Minimal red meat and processed foods

Social Connection

Loneliness and social isolation increase dementia risk by 50% — equivalent to smoking 15 cigarettes per day.

Maintain friendships actively

Join clubs, groups, and faith communities

Volunteer

Maintain regular family contact

The goal: Address risk factors as early as possible and maintain healthy habits throughout life. It’s never too early or too late to reduce risk — and these interventions can help even people with increased genetic risk.


How Professional Home Care Supports All Types of Dementia

Regardless of which type of dementia your loved one has, professional in-home caregivers provide essential support that maintains safety, quality of life, and independence.

How All Heart Home Care Helps Families with Dementia

Medication management — Ensuring correct medications at correct times (critical when different dementias require different drugs)

Safety supervision — Preventing wandering, falls, and accidents

Cognitive engagement — Activities tailored to dementia type and stage

Physical exercise — Daily walks, gentle exercise (reduces progression risk by 30-40%)

Meal preparation — Brain-healthy Mediterranean/MIND diet nutrition

Personal care assistance — Bathing, dressing, grooming with dignity

Transportation — Doctor appointments, IV infusion appointments for new Alzheimer’s drugs, social activities

Behavioral management — De-escalating agitation, redirecting effectively

Symptom monitoring — Recognizing when disease progresses or complications arise (especially critical for Lewy body patients who can’t have certain medications)

Fall prevention — Especially critical for Lewy body and Parkinson’s dementia

Hallucination management — For Lewy body dementia (without dangerous antipsychotics)

Respite for family caregivers — Preventing caregiver burnout

Companionship — Reducing isolation and depression (reduces dementia risk by 50%)

Medical team coordination — Attending appointments, communicating changes, ensuring family understands new treatment options

Most importantly: Our dementia-trained caregivers understand that Lewy body dementia requires different strategies than Alzheimer’s — and that new treatment options require careful coordination with medical teams.


The Bottom Line

Dementia isn’t one disease — it’s a family of related brain disorders caused by abnormal protein buildup that kills brain cells.

The major types:

  • Alzheimer’s disease (7.2 million Americans) — Memory loss dominates, slow progression, and now has disease-modifying treatments
  • Lewy body dementia (10-15% of cases) — Hallucinations, fluctuations, movement problems, extreme sensitivity to antipsychotics
  • Parkinson’s disease dementia — Movement symptoms first (tremor, rigidity), dementia later (50% within 10 years)
  • Vascular dementia — Caused by strokes, progression can be stopped with risk factor management
  • Frontotemporal dementia — Behavior changes, younger onset (45-65)

2025-2026 Breakthroughs:

  • Blood tests can now detect Alzheimer’s with over 90% accuracy (FDA-cleared May 2025)
  • FDA-approved drugs (Leqembi, Kisunla) that actually slow Alzheimer’s progression by 27-35%
  • Subcutaneous dosing for Leqembi approved — easier home administration
  • Better understanding of modifiable risk factors (14 factors account for 45% of cases)
  • 138 drugs are currently in the Alzheimer’s pipeline

What you can do:

  • Push for accurate diagnosis (blood test for Alzheimer’s now available)
  • Ask about new treatments if diagnosed with early Alzheimer’s
  • Understand the specific symptoms and progression of your loved one’s dementia type
  • Adapt care strategies to dementia type (especially critical for Lewy body — NO antipsychotics)
  • Reduce controllable risk factors — exercise, diet, hearing aids, sleep, social connections, blood pressure
  • Get professional support early

For the first time in decades, there’s real hope — not a cure, but actual disease-modifying treatments for Alzheimer’s, better diagnostic tools, and a clearer understanding of prevention.


We Can Help

At All Heart Home Care, our caregivers receive specialized training in dementia care — including the critical differences between Alzheimer’s, Lewy body, Parkinson’s, and other types of dementia.

We understand that:

  • Lewy body patients need different care than Alzheimer’s patients (and can’t have antipsychotics)
  • New Alzheimer’s treatments require coordination with medical teams
  • Sleep quality, exercise, and social engagement slow progression
  • Each dementia type requires tailored strategies

If your loved one has dementia — or you’re concerned about memory changes — call us at (619) 736-4677 for a free in-home consultation.

We’ll assess their specific needs and create a personalized care plan that promotes safety, cognitive engagement, and compassionate support, incorporating the latest evidence-based approaches.

Because understanding the type of dementia is the first step toward providing the right care — and accessing treatments that can actually slow progression.


Quick Reference: Dementia Comparison (2026 Update)

Type Primary Symptoms Unique Features Disease-Modifying Treatment? Avg. Duration
Alzheimer’s Memory loss, confusion Memory problems first; blood test available YES (Leqembi, Kisunla slow decline 27-35%) 8-12 years
Lewy Body Hallucinations, fluctuations, movement Dramatic day-to-day changes; NO antipsychotics No (research ongoing) 7-8 years
Parkinson’s Dementia Movement problems, then dementia Tremor, rigidity first No (same as Lewy body) Variable
Vascular Executive function problems Stepwise decline; progression can be stopped No (prevent strokes) Variable
Frontotemporal Behavior/personality changes Younger onset (45-65) No 7-13 years

References

  1. Alzheimer’s Association. (2025). 2025 Alzheimer’s Disease Facts and Figures. Alzheimer’s & Dementia. alz.org/alzheimers-dementia/facts-figures
  2. Livingston, G., et al. (2024). Dementia prevention, intervention, and care: 2024 report of the Lancet standing Commission. The Lancet. doi.org/10.1016/S0140-6736(24)01296-0
  3. U.S. Food and Drug Administration. (2025). FDA Clears First Blood Test Used in Diagnosing Alzheimer’s Disease. fda.gov
  4. Cummings, J., et al. (2025). Alzheimer’s disease drug development pipeline: 2025. Alzheimer’s & Dementia: Translational Research & Clinical Interventions. doi.org/10.1002/trc2.70098
  5. Lewy Body Dementia Association. lbda.org
  6. National Institute on Aging. Alzheimer’s Disease and Related Dementias. nia.nih.gov/health/alzheimers-and-dementia

Resources

Disclaimer: This article is for informational purposes only and is not intended as medical advice. Always consult with qualified healthcare professionals for diagnosis and treatment decisions. Dementia care should be tailored to each individual’s specific diagnosis, symptoms, and needs.

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About the author

Eric Barth, co-founder and CEO of All Heart Home Care San Diego

Eric Barth

CEO, All Heart Home Care

Eric Barth is the founder and CEO of All Heart Home Care™, an award-winning San Diego agency dedicated to providing compassionate, personalized in-home care for seniors. As the writer behind the All Heart Home Care blog, Eric shares insights and stories drawn from years of hands-on experience leading one of San Diego’s most trusted home care teams.

Additional FAQ's on Digital Home Care System

Yes. HITRUST CSF Certified security—same gold standard hospitals use. More secure than paper.

Extremely rare (99.9% uptime), but caregivers can work in offline mode if connectivity is temporarily lost. Care continues without interruption. Documentation syncs automatically when connection returns.

Caregivers document throughout their shift in real-time. Notes are typically finalized and visible in Family Room within minutes of the caregiver clocking out.

We can set up Family Room accounts for as many family members as you want—local siblings, children in other states, anyone you authorize. Everyone sees the same information. No limit on number of accounts.

Yes. Family Room includes secure document storage. Upload medical records, insurance cards, POLST forms, medication lists, doctor’s instructions, photos—anything important. All authorized family members can access these documents. No more searching for forms.

We update the digital care plan immediately, and all caregivers receive instant notification of changes. This is one of the biggest advantages over paper—updates reach everyone simultaneously, not gradually over days or weeks.

Absolutely. Family Room is a tool for families who want it, not a replacement for human connection. We’re always reachable by phone at (619) 736-4677. Many families use both—portal for quick updates, phone calls for detailed conversations.

We train every caregiver on the WellSky mobile app before their first shift. The app is intuitive—designed specifically for caregivers, not engineers. If someone can text and use GPS navigation, they can use our caregiver app. And we provide ongoing support.

Yes. The Family Room care calendar shows upcoming shifts with caregiver names and times. You’ll know exactly who’s coming and when. No more surprise caregiver switches.

Use the two-way messaging feature in Family Room. Send your message, and the caregiver receives an instant notification on their mobile app. They’ll see it and can respond or confirm receipt immediately.

Yes. All notes are searchable. Want to see every mention of “appetite” from the past month? Type it in the search bar and find all relevant notes instantly. No more flipping through pages of handwritten entries.

You can access the complete care history from the day Family Room access began. Review notes from last week, last month, or since care started. Historical data helps identify patterns over time.

Family members cannot delete caregiver documentation—that’s protected and maintained by All Heart for record-keeping purposes. You can delete your own uploaded documents, but we can often recover those if needed within a certain timeframe.

With your authorization, we can provide limited Family Room access to healthcare providers. This allows better coordination between home care and medical teams. You control exactly who has access and what they can see.

Family Room works both ways. You can access it through any web browser (Chrome, Safari, Firefox, Edge) on your computer, or download the mobile app for easier access on your phone or tablet. Your choice.

All authorized Family Room users see the same care information—we can’t create different access levels for different family members. However, you (as the primary contact) control who gets Family Room access in the first place. If family dynamics are challenging, you decide who receives login credentials.

The messaging system shows when messages are delivered and read. You’ll see confirmation that the caregiver received and opened your message. For critical information, you can also call our office to ensure the message was received.

Yes. You can print individual shift notes, date ranges, or specific types of documentation (like Change of Condition reports) directly from Family Room. Useful for doctor appointments or insurance purposes.

If your loved one transitions to hospice, hospital, or another care setting, we can maintain your Family Room access for a transition period so you have complete records. After care ends, we provide a final data export if requested, then access is closed according to your wishes and legal requirements.

Yes. Family Room is accessible from anywhere with internet connection. If you’re traveling abroad, you can still check on your loved one’s care. The system works globally.

Family Room doesn’t support selective information sharing—all authorized users see the same care documentation. For private family communications, you’d need to use personal email, phone, or text outside the Family Room system.

Change of Condition reports automatically alert you when caregivers document significant health changes. For custom alerts (like specific behaviors or situations), talk to our office—we may be able to add special flags to your loved one’s care plan that trigger notifications.

We typically set up Family Room access during your initial care planning meeting, before the first caregiver shift. You’ll have login credentials and a brief tutorial on how to use the portal. Most families are viewing their first shift notes within 24 hours of care beginning.

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HITRUST CSF Certification - What This Means

HITRUST CSF (Common Security Framework) is the most rigorous security certification in healthcare. It's harder to achieve than HIPAA compliance alone. This certification requires:

Why it matters: If it’s secure enough for hospital patient records, it’s secure enough for your loved one’s care information.

Bank-Level Encryption Explained

Data in Storage (At Rest):

Data in Transmission (In Transit):

What this means: Even if someone intercepted the data (extremely unlikely), they would only see scrambled, unreadable information.

Strict Access Controls

Who Can See What

Family Member Access:

Caregiver Access:

Staff Access:

Audit Trail:

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The Health Insurance Portability and Accountability Act (HIPAA) establishes federal standards for protecting health information. Our compliance includes:

Privacy Rule Compliance:

Security Rule Compliance:

Breach Notification:

Business Associate Agreements:

Continuous Backup & Disaster Recovery

Automated Backups:

Redundancy:

Disaster Recovery Plan:

What this guarantees: Your loved one’s care information is never truly lost. Even if an entire data center were destroyed, complete backups exist elsewhere.

99.9% Uptime Guarantee

What “99.9% uptime” means:

Monitoring:

If the system goes down:

Multi-Factor Authentication (Optional)

For families who want extra security, we can enable multi-factor authentication (MFA):

Mobile Device Security

Caregiver Phones:

Your Devices:

Security Incident Response

In the extremely unlikely event of a security concern:

Digital vs. Paper Security Comparison

Security Concern
Paper Binders
WellSky_Color

Who can read it?

Anyone who enters the home

Only authorized users

Can it be lost?

✔︎ — permanently

— backed up continuously

Can it be damaged?

✔︎ — spills, fires, floods

— stored digitally

Is access tracked?

✔︎ Access logged & audited

Encryption protection?

✔︎ — bank-level encryption

Updates reach everyone?

— printing/distribution delays

✔︎ — instant notification

Survives disasters?

✔︎ — redundant backups

HIPAA compliant?

— difficult to prove

✔︎ — certified & audited

Can be accidentally discarded?

✔︎

— requires a password

Verdict: Digital is significantly more secure than paper in every measurable way.

Common Security Questions

"What if I forget my password?"

Secure password reset process via email or phone verification. We verify your identity before resetting access.

"Can hackers access the system?"

Multiple layers of security make unauthorized access extremely difficult. Regular penetration testing simulates attacks to identify and fix vulnerabilities before hackers can exploit them.

"What if my phone is stolen?"

Change your password immediately from any other device. The thief would still need your password to access Family Room.

"Can All Heart staff see my credit card information?"

No. Payment processing is handled by a separate, PCI-compliant payment processor. We never see or store your full credit card number.

"What happens to the data if I stop using All Heart?"

Your data is retained according to legal requirements (typically 7 years for healthcare records), then securely deleted. You can request a copy of your data at any time.

This isn’t just secure—it’s among the most secure systems available in healthcare.

Your information is safer in our digital system than it ever was in a paper binder sitting on a kitchen counter.

Complete Care Plan Contents:

Care Goals & Priorities

Emergency Contact Information

Medical Conditions & Health History

Mental Health & Cognitive Status

Medications & Supplements

Mobility & Transfers

Personal Care Routines

Meal Preparation & Dietary Needs

Daily Routines & Schedules

Activities & Engagement

Home Environment Details

Transportation & Driving

Additional Important Information

This comprehensive information ensures every caregiver provides consistent, personalized care from day one.

Tracking health changes that matter.

The Change of Condition form documents significant shifts in your loved one’s health—new symptoms, changes in mobility, behavioral differences, or improvements in their condition. This isn’t about minor day-to-day variations; it’s about meaningful changes that physicians, families, and caregivers need to know about.

Why have a separate form for this?

Instead of searching through weeks of caregiver narratives to find when symptoms started or conditions changed, this form puts all significant health changes in one easy-to-reference place. When doctors ask “when did the difficulty walking begin?” or family members want to understand the progression of a condition, you’ll have clear, dated documentation right at your fingertips.

What gets documented:

Each entry includes:

Why this form matters:

Early detection changes outcomes. When caregivers notice something different—increased confusion, difficulty walking, loss of appetite, or even positive improvements like better mobility—documenting it immediately allows for faster responses.

Your family stays informed about meaningful health changes. Physicians receive accurate updates during appointments instead of relying on memory. Incoming caregivers know exactly what’s changed and what new precautions or assistance your loved one needs.

One form. Complete health timeline. Better care.

Whether tracking a temporary change after a fall or documenting the progression of a chronic condition, the Change of Condition form creates a clear health timeline. This helps everyone—doctors, family members, and our San Diego caregiver team—understand how your loved one’s needs are evolving and respond appropriately.

Proactive monitoring isn’t just good practice. It’s essential senior care.

How the Caregiver Narrative works.

Each caregiver documents their shift using a simple timeline format that captures the essential details of your loved one’s day. This structured approach ensures consistency across all caregivers and makes information easy to find.

What we document in every narrative:

Narrative Format:

Each entry follows this structure:

Why this format works:

This timeline approach provides clear, chronological documentation that’s easy for incoming caregivers to read and understand. Instead of wondering what happened during the previous shift, they can see exactly what your loved one ate, how they felt, what activities they enjoyed, and any health changes observed.

One record. Every shift. Complete continuity.

Whether care is short-term, long-term, or evolving, the Caregiver Narrative ensures nothing gets missed and nothing gets repeated. Your family can review the journal at any time during visits, or we can share photos of recent narratives with long-distance family members who want to stay connected and informed.

Complete transparency and peace of mind, right when you need it.

Your loved one's complete care roadmap, now available digitally.

The All Heart Customized Care Plan is completed during your initial assessment and tailored to your loved one’s specific needs, preferences, mobility level, and safety requirements.

Now fully digital and accessible on every caregiver’s phone.

We’ve gone paperless. Your care plan is accessible through our digital platform—caregivers reference it anytime, anywhere. Updates happen in real-time, so when something changes, every caregiver sees it immediately.

What's included:

Care goals, emergency contacts, medical conditions, mental health & cognitive status, medications & supplements, mobility & transfers, personal care routines, meal prep & dietary needs, daily routines, activities & engagement, and home environment details.

One plan. Every caregiver. Consistent care.

This digital approach ensures every San Diego caregiver has the same accurate, up-to-date information from day one—promoting safety, continuity, and person-centered care.

See how we organize care information. This form becomes your loved one’s digital care roadmap.